Mahnoor Khurram
Lahore
Summary
Proven Cabin Crew Member at Airblue, adept in emergency response and customer assistance, ensured top-notch in-flight service, enhancing passenger satisfaction. Excelled in crew coordination and conflict resolution, significantly contributing to safety and comfort. Skilled in first aid, CPR, and effective communication, I played a pivotal role in maintaining a secure, attentive travel environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cabin Crew Member
Airblue
06.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Education
Bachelor of Science -
Riphah International University
Lahore, Punjab, Pakistan01.2025
Skills
- Customer assistance
- Emergency response training
- Equipment monitoring
- Cultural sensibility
- Crew coordination
- Conflict resolution
- First aid and CPR certified
- Strong decision-making skills
- Communication
- Attention to detail
- Team collaboration
Accomplishments
- Appreciation letter is provided due to on-board excellent customer service and professionalism.
- Appreciation letter on exceptional handling of managing an in-flight medical emergency involving a passenger’s death.
Certification
Certificate Safety Management System Course
Certificate First Aid-CPR
Certificate Dangerous Goods Regulations (DGR) Course CAT-17
Certificate Aviation Security Course
Certificate Crew Resourse Management (CRM)
Certificate Drug and Alcohol Abuse Awareness Training
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Cabin Crew Member
Airblue
06.2023 - Current
Bachelor of Science -
Riphah International University
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