Kashif Manzoor

Account Manager & Service Provider | Amazon, Walmart, and TikTok Shop

Over the past four years, I’ve managed and optimized e-commerce accounts across Amazon, Walmart, and TikTok Shop, delivering substantial growth and exceptional service. My role involved a mix of strategic planning, data analysis, and hands-on management to enhance product performance and customer satisfaction on these major platforms.

Key Responsibilities:

• Account Management: Managed day-to-day operations for Amazon, Walmart, and TikTok Shop accounts, including product listings, inventory oversight, and order fulfillment. Ensured that product availability and presentation were optimized to drive sales.
• Strategic Optimization: Developed and implemented growth strategies to increase product visibility and sales. Conducted thorough market research and performance analysis to refine strategies and improve ROI.
• Customer Engagement: Provided outstanding customer service by promptly addressing inquiries, resolving issues, and ensuring a smooth shopping experience. Maintained high customer satisfaction levels through proactive support and personalized service.
• Data Analysis: Monitored key performance metrics and analyzed sales data to identify trends, track performance, and make data-driven decisions. Used insights to adjust strategies and enhance overall effectiveness.
• Cross-Functional Coordination: Worked closely with marketing, logistics, and support teams to ensure alignment and efficiency in all aspects of account management. Coordinated product launches and promotional campaigns to maximize impact.
• Platform Expertise: Stayed informed about updates and changes on Amazon, Walmart, and TikTok Shop, adapting strategies to leverage new features and stay competitive in the evolving e-commerce landscape.
• Achievements:
  
  Sales Growth: Drove a 100% increase in sales by optimizing product listings and implementing targeted marketing strategies.
  Customer Satisfaction: Enhanced customer satisfaction scores by 50% through effective issue resolution and attentive service.
  Market Expansion: Successfully launched Multiple new products, achieving 70% growth in visibility and engagement within few months.
  Efficiency Improvements: Streamlined inventory management processes, reducing stockouts by 100% and improving fulfillment accuracy.