Mahnoor Ahmed
Project Coordinator
Lahore,PB
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged and empowering work culture. Documented strengths in maintaining high quality of services and products. Analytical problem-solver with talents for writing, communication handling, team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Senior Sub-Editor and Writer
The Correspondent.PK
Lahore, Punjab
2021.09 - 2021.12
- Prepared, rewrote and edited pieces to improve readability and impact. Increased website traffic by 10% in 8 weeks
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards
- Determined readiness of written pieces, made changes and approved final versions for publication
- Handled communication to line up interviews with experts
- Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone
Associate Client Operations -Energy
S&P Global Market Intelligence
Islamabad, Punjab
2018.07 - 2020.02
- Provided top level product support to clients comprising of high levels of data, product functionality and basic technical guidance
- Time efficient communication via responding to in bound phone calls, emails and chats from both internal and external clients
- Increased customer satisfaction by resolving MI platform issues resulting in achievment and maintainance of 100% satisfaction score for multiple months
- Exceeded goals through effective task prioritization and great work ethic winning the 'Associate of the month' honor
- Assisted senior Analysts and Specialists in research and analysis producing original idea driven editorial pieces
- Recorded and delivered customized workflow based client trainings focusing product and data usability
- Participated in user acceptance testing efforts to ensure that products meet the highest standard for client experience
- Established productive relationships with Product managers and Scrum teams while communicating client feedback and working out possible solutions to enhance product usability
- Created documentation in SalesForce and Knowledge Base library to create a central repository of information to be accessed by internal stakeholders to learn optimal product usability
- Delivered weekly presentations on trending topics in the US energy industry and their correlation to upcoming client queries
Education
Bachelor of Science - Accounting And Finance
Lahore School of Economics
Burki Campus 2013.08 - 2017.07
Skills
Stakeholder communication
Public speaking
MS Office
Teamwork and Collaboration
Time Management
Salesforce Software Proficiency
Interpersonal and client communications
Editing proficiency
Certification
Lean Automation Certification
Timeline
Senior Sub-Editor and Writer
The Correspondent.PK
2021.09 - 2021.12
Associate Client Operations -Energy
S&P Global Market Intelligence
2018.07 - 2020.02
Bachelor of Science - Accounting And Finance
Lahore School of Economics
2013.08 - 2017.07