Mahmood-Ul-Hassan
Lahore, Punjab,PB
Summary
Dynamic Technical Support Engineer with a proven track record at Health Care Service Corporation, excelling in technical troubleshooting and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and mentoring junior staff. Skilled in conducting root cause analysis and leading training sessions to elevate team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Health Care Service Corporation
08.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Documented faults and bugs for referral to development staff for use in updates.
- Led training sessions for new staff to ensure high-quality technical support standards across team.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Software Engineering
Superior University Lahore.
08-2020
Skills
- Technical troubleshooting
- Customer service
- Team mentoring
- Customer support
- Time management
- Technical support
- Problem-solving
- Employee training
Certification
- Cisco Certified Network Associate (CCNA)
- Graphic Design
Languages
English
Elementary (A2)
Urdu
Intermediate (B1)
punjabi
Intermediate (B1)
Timeline
Technical Support Engineer
Health Care Service Corporation
08.2021 - Current
Bachelor of Science - Software Engineering
Superior University Lahore.
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