Maheen Ali Khan
Customer Services
Lahore
Summary
To obtain a suitable position in professionally sound organization, where I can utilize my qualification and experience to carry out my duties efficiently and develop a successful career, Dedicated and results-driven Customer Support Executive with a proven track record of delivering exceptional service and improving customer satisfaction. Seeking to leverage my skills and experience to contribute to a dynamic team and help drive the success of the company.
Overview
7
7
years of professional experience
Work History
Customer Support Executive (Walmart)
IBEX Global
2023.05 - Current
- Provide immediate assistance to customers via live chat, ensuring timely and effective responses.
- Exhibit a strong commitment to delivering exceptional customer service, ensuring customer satisfaction at all times.
- Approach customer interactions with empathy, understanding, and patience, especially in challenging situations.
- Work collaboratively with team members and other departments to resolve customer issues effectively and efficiently.
- Engage in ongoing training and development to stay updated on product changes, company policies, and customer service best practices.
Escalation Supervisor (Jazz Corporate)
IBEX Global
2022.03 - 2023.05
- Analyzed customer service trends to identify areas for improvement and develop solutions
- Expertly handle complex customer issues that require escalation from frontline support, ensuring timely resolution.
- In-depth knowledge of the company’s products and services, as well as troubleshooting techniques to assist in resolving escalated issues.
- Manage difficult customer interactions with empathy and professionalism, de-escalating tense situations effectively.
- Conduct follow-ups with customers post-resolution to ensure satisfaction and gather feedback on the escalation process.
Customer Support Executive (Jazz Corporate)
IBEX Global
2020.05 - 2021.06
- Developed and maintained a knowledge base to provide employees with quick access to customer service information
- Provided personalized support to VIP customers to ensure their needs were met in a timely manner
- Developed customer service dashboards to track customer service metrics and identify areas for improvement
- Capability to handle multiple customer interactions simultaneously while maintaining quality service.
- Understanding of key performance indicators (KPIs) and commitment to meeting or exceeding set targets.
Teacher - 2nd Grade
Allama Iqbal School
2018.01 - 2019.04
- Developed and implemented assessment tools to measure student progress
- Mentored and coached students to develop their self-confidence and motivation
- Collaborated with colleagues to develop and implement new approaches to teaching that improved student performance
- Recognized and responded to students’ individual needs and learning styles
Education
Bachelor of Science - BS IT
Punjab University
Lahore 2001.04 -
Bachelor of Science - FSc
Punjab College
Lahore 2001.04 -
High School Diploma -
Allama Iqbal School
Lahore 2001.04 -
Skills
Quality Control
Watching movies and Documentaries, Cooking
Engaged in experimenting with diverse cuisines, mastering new recipes, and honing cooking techniques inspired by films and documentaries.
Timeline
Customer Support Executive (Walmart)
IBEX Global
2023.05 - Current
Escalation Supervisor (Jazz Corporate)
IBEX Global
2022.03 - 2023.05
Customer Support Executive (Jazz Corporate)
IBEX Global
2020.05 - 2021.06
Teacher - 2nd Grade
Allama Iqbal School
2018.01 - 2019.04
Bachelor of Science - BS IT
Punjab University
2001.04 -
Bachelor of Science - FSc
Punjab College
2001.04 -
High School Diploma -
Allama Iqbal School
2001.04 -
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