Maheen Shah
Islamabad
Summary
Results-driven professional with hands-on experience across sales, customer service, communications , and operations management. As a Sales Associate, consistently hit monthly sales targets by converting online leads loyal customers. Later stepped into Customer Service and verbal communication roles, streamlining processes, coordinating high-volume interview scheduling, and earning consistent 5-star client reviews through dedicated relationship management. As Operations & Facility Manager, led staff recruitment and training while developing SOP's that kept a girls' hostel running safely and smoothly.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Operation/Facility Manager
Faiza's Girls Hostel
Islamabad
08.2024 - Current
- Managed daily operations, facility maintenance, and staff for a girls' hostel, ensuring a safe and well-run residential environment. Handled student affairs and served as primary contact for parents, resolving concerns and maintaining clear communication. Led recruitment, training, and management of hostel staff, and oversaw recruitment/onboarding of new residents, including tours and admissions guidance. Developed and enforced SOPs for admissions, safety, resident conduct, and emergency procedures. Coordinated vendors and maintenance for facility upkeep, and managed budgets and resource allocation. Ensured compliance with safety and regulatory standards.
English Speaking Call Centre Agent
SweeCall- Remote USA
Dallas, United States Of America
02.2024 - 08.2024
- Supported end-to-end recruitment operations for a U.S.-based online company, managing the full interview coordination process from requirement intake through scheduling confirmation. Partnered with team leaders to understand role requirements and source qualified applicants. Called candidates to arrange and confirm interview apointments, ensuring smooth coordination between applicants and interviewers. Scheduled interviews using online portals and applicant tracking systems, aligning availability between candidates and hiring managers. Sent timely confirmation emails to applicants with interview details, dates, and assigned meeting links. Monitored and updated interview status across online platforms to keep recruitment processes organized and on track.
- Remote work
Customer Service Specialist (Online Manager)
FixTmann LLC- Remote USA
Dallas, United States Of America
03.2021 - 02.2022
- Managed end-to-end customer service operations for the company, ensuring smooth processes from initial purchase through service completion. Handled inbound and outbound customer calls, addressing inquiries, resolving issues, and maintaining strong client relationships throughout the customer journey. Processed and signed invoices for appliance purchases, ensuring accuracy and timely documentation. Coordinated service delivery by assigning technicians to the nearest customer locations, optimizing response times and service efficiency. Proactively collected customer feedback and secured maximum 5-star reviews to strengthen company reputation and online presence.
- Supported sales efforts alongside customer service duties, identifying upsell opportunities and contributing to overall revenue goals
Sales Associate
FixTmann LLC- Remote USA
Dallas, United States Of America
03.2021 - 02.2022
- Drove online sales of electronic appliances by managing inbound leads and proactively engaging prospective customers through phone and digital channels. Responded to and converted leads generated via Yelp, Bark
- Thumbtack, and other online marketplaces, delivering timely follow-up to maximize conversion rates. Conducted outbound calls to prospective and existing customers to present product offerings, address inquiries, and close sales.
- Consistently met monthly sales targets through effective needs assessment, product knowledge, and consultative selling techniques.
- Online Electronic sales
Education
Masters - Peace and Conflict Studies
National University of Science and Technology (NUST)
Islamabad2026
Bachelors - Peace and Conflict Studies
National Defence University
Islamabad09.2023
Skills
- Leadership and Management
- Communication (written & verbal)
- Interview coordination & scheduling
- Client management
- Work independently
- Problem-solving & conflict resolution
- Flexibility & Adaptability
- Plaining & Execution
- Time management & multitasking
Languages
Urdu
English
Pashto/ Hindko
Certification
- Senior Content Writer in 4th International Peace Symposium 2022 held at National Defence University Islamabad.
- Member of main event management team at International Women's Day 2023 held at National Defence University Islamabad
- Social Work (community service project) at Masawat Orphanage foundation in Bani Gala Islamabad, successfully raising funds for the foundation for resource allocation.
Timeline
Operation/Facility Manager
Faiza's Girls Hostel
08.2024 - Current
English Speaking Call Centre Agent
SweeCall- Remote USA
02.2024 - 08.2024
Customer Service Specialist (Online Manager)
FixTmann LLC- Remote USA
03.2021 - 02.2022
Sales Associate
FixTmann LLC- Remote USA
03.2021 - 02.2022
Masters - Peace and Conflict Studies
National University of Science and Technology (NUST)
Bachelors - Peace and Conflict Studies
National Defence University