Mahboob Ali
Karachi
Summary
Dedicated professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work History
Manager Logistics & Commercial at Wahyd Pvt. Ltd
Wahyd Pvt. Ltd.
04.2023 - Current
- Managing client relationships, develop new clients and identifying opportunities for contracts.
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Dealing with freight forwarders/shipping lines/clearing agents/Insurance companies for import and export.
- Resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Biding on new projects and negotiate contract terms.
- Dealing with KPT and Port Qasim (KICT, PICT, SAPT and QICT)/clearing agents in order to ensure that containers are lifted and returned back to yards on time without paying demurrage/detentions charges.
- Cross-training existing employees to maximize team agility and performance.
- Mentoring junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlining workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Achieving significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Increasing market share with strategic business development efforts, expanding into untapped markets.
- Streamlining project delivery processes, significantly reducing time to market.
- Improving customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluating employee performance and conveyed constructive feedback to improve skills.
Assistant Manager Logistics & Commercial
Wahyd Pvt. Ltd.
10.2021 - Current
- Working on Sales Channels
- Meeting with corporate clients for new possible cooperations
- Working on Increasing the customer base and building profitable relationships
- Follow-ups with existing clients and getting more volume from them
- Working on sales strategies and bringing more customers from all over Pakistan
- Looking after the Operations and managing operational teams for smooth operations.
Assistant Manager
EboundServices
02.2017 - 10.2017
- Managing Team and Clients from different Countries
- Generating Revenue from different Websites
- Working on Key Accounts on Business Growth.
Internship
Pepsi Co, Sukkur Beverages limited
- 01.2015
- Worked in Sales Coordination Department
- Worked in Trade Marketing Department
- Worked with sales team, market visits and sales pitch
Education
MBA - Marketing Management And Research
Minjiang University
Fuzhou 04.2001 - 01.2021
BBA (Hons) -
Sukkur IBA University
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Business Development
Customer Relationship Management (CRM)
Cross-Functional Teamwork
Verbal and written communication
Staff Training and Development
Negotiation
Sales management
Lead Generation
Accomplishments
- Got Fujian Provincial Scholarship on merit
- Availed 4 years Sindh Endowment Scholarship for BBA
Contactanddob
+92 333 7370706, mahboob.iba@gmail.com, Block-15 Afnan Arcade Flat No# B-101, Gulistan-e-Johar Karachi, Sindh, Pakistan, 03/12/94
Skillshighlights
- Project management
- Human Skills
- Analytical skills
- Resoucefulness
- Time Mangement
- Organization
Trainings/ Certifications
- Project Management certification from Harvard Manage Mentor.
- HEAD start Training for boosting Employability by INJAZ Pakistan
- Microsoft Office (Word, Excel, PowerPoint)
Languages
ENGLISH
URDU
SINDHI
Timeline
Manager Logistics & Commercial at Wahyd Pvt. Ltd
Wahyd Pvt. Ltd.
04.2023 - Current
Assistant Manager Logistics & Commercial
Wahyd Pvt. Ltd.
10.2021 - Current
Assistant Manager
EboundServices
02.2017 - 10.2017
MBA - Marketing Management And Research
Minjiang University
04.2001 - 01.2021
Internship
Pepsi Co, Sukkur Beverages limited
- 01.2015
BBA (Hons) -
Sukkur IBA University
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