Mahabat Khan
Kara hi,Pakistan
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
37
37
years of professional experience
7
7
years of post-secondary education
Work history
Managing Partner
Makki Madani Transportation
Karachi, Pakistan
2023.08 - 2024.06
- Streamlined operations to improve efficiency by 30 employees.
- Exceeded sales targets through leadership, by 23%.
- Developed strategies for business growth and expansion.
- Implemented innovative solutions, resulting in improved customer satisfaction.
Administrator
North Nazimabad, Gymkhana
Karachi, PAKISTAN
2022.06 - 2023.02
- Ensured to achieve targets set by company.
- Oversee 45 employees of Gymkhana.
- Identify, rectify problems, via opportunities for company growth.
- Achieve all specific team objectives and collective activity.
Chief Executive Officer
WAVES WATER WORLD SPORTS LUXURY YACHT CHARTER LLC
Dubai, United Arab Emirates
2010.09 - 2022.03
- Provided leadership company-wide.
- Made high-level decisions about policies and strategies.
- Implement operational business strategies and plans.
- Increased annual sales by 19.5%.
Managing Director
INDOPAK TOURISM & YACHT RENTALS LLC
Dubai, United Arab Emirates
2010.05 - 2011.11
- Coordinated with vendors, suppliers to manage relations.
- Produced well-trained staff to maintain sustainable operations.
- Achieved 15% growth in annual income.
- Balanced connections with demand and supply for growth.
General Manager, Business Development
ASIA PACIFIC TRAVEL & TOURISM
Dubai, United Arab Emirates
2007.02 - 2010.06
- Developed strategic partnerships for sustained growth, up by 15%.
- Mentored employees, improving team performance.
- Streamlined processes to improve overall efficiency.
- Reduced expenditures by implementing cost-effective procedures.
Front Office Manager
SUN AND SANDS HOTEL DUBAI
Dubai, United Arab Emirates
2006.03 - 2006.09
- Established workflow process, productivity to improve Outflow.
- Boosted guest loyalty with excellent service delivery.
- Monitor front office for queries to be responded promptly.
- Trained staff on new arrivals, Resulting in increase of guest satisfaction by 33%.
Assistant Front Desk Manager
RENAISSANCE HOTEL DUBAI
Dubai, United Arab Emirates
1998.01 - 2003.05
- Resolved guest complaints by addressing issues with rooms division promptly.
- Respond to guest reviews on TripAdvisor, Booking.com, social websites within 72 hours.
- Kept abreast of room availability and rates.
- Enhanced team players by conducting regular training sessions.
Regional Restaurant Manager
ARABIAN NIGHTS LIMITED
Zambia
1995.06 - 1997.07
- Managed daily operations for smooth restaurant functioning
- Maximum Capacity of 150 guests with 35 crew associates.
- Created new menus, improved dining experience.
- Established events, parties to increase restaurant revenue by 20% net profit.
Duty Manager
HOILIDAY INN CROWNE PLAZA KARACHI
Karachi
1994.05 - 1995.04
- Achieved smooth daily operations through train staff and delegating tasks efficiently.
- Ensured customer satisfaction with problem resolving in order to minimize graph by 85%.
- Established front office operations to maintain high level of service.
- Mentored employees, improving team performance.
Duty Manager
HOTEL MEHRAN KARACHI
Karachi
1993.04 - 1994.05
- Managed lobby operations to maintain high level of service.
- Coordinate staff schedules through duty roaster and maximize productivity.
- Controlled cash transactions accurately for financial integrity by 100%.
- Stored cash floats and delivered secure banking procedures.
Showroom Manager
ALMAKTABA STORES
Kingdom of Saudi Arabia
1990.07 - 1993.02
- Managed showroom operations efficiently, enhancing customer satisfaction.
- Developed marketing strategies, increased product visibility, and enhanced brand presence.
- Trained team player to improve project completion rates by 68% through effective scheduling.
- Led high-performing teams to achieve organizational goals.
Shift Leader
HOLIDAY INN KARACHI
Karachi
1988.03 - 1990.06
- Ensured smooth operational flow by managing shift schedules.
- Maintained high standards of customer service for improved satisfaction ratings.
- Arranged team meetings to foster communication and improve work efficiency by 23%.
Receptionist
AVARI TOWERS RAMADA RENAISSANCE KARACHI
Karachi
1987.10 - 1988.03
- Enhanced customer satisfaction by efficiently managing all front desk enquiries 87%.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within company.
Education
Diploma in Hotel Management - Hotel Management
LONDON ACADEMY OF PROFESSIONAL STUDIES-ALFORD, ESSEX LONDON UNITED KINGDOM
London 2005.04 - 2005.04
Bachelor of Arts - Economics
Economics
KARACHI, SINDH 1987.03 - 1989.12
Certificate Course - Hotel Front Office
Hotel Front Office
KARACHI, SINDH 1986.09 - 1987.02
High School Diploma - Humanities
Ship Owners College
Karachi 1984.03 - 1986.03
PRIME MINISTER SPECIAL TECHNICAL TRADE TRAINING - Hotel Management
PEARL CONTINENTAL KARACHI
Karachi, Pakistan 1981.03 - 1983.05
Skills
- Leadership
- Positive attitude
- Team Building
- Supervision
- Problem-solving
- Customer Service
- Communications
- Computer-literate
- Time management
- Trainings
Languages
English
Upper intermediate
B2
Arabic
Intermediate
B1
Urdu
Advanced
C1
Punjabi
Upper intermediate
B2
Russian
Beginner
A1
Spanish
Beginner
A1
Timeline
Managing Partner
Makki Madani Transportation
2023.08 - 2024.06
Administrator
North Nazimabad, Gymkhana
2022.06 - 2023.02
Chief Executive Officer
WAVES WATER WORLD SPORTS LUXURY YACHT CHARTER LLC
2010.09 - 2022.03
Managing Director
INDOPAK TOURISM & YACHT RENTALS LLC
2010.05 - 2011.11
General Manager, Business Development
ASIA PACIFIC TRAVEL & TOURISM
2007.02 - 2010.06
Front Office Manager
SUN AND SANDS HOTEL DUBAI
2006.03 - 2006.09
Diploma in Hotel Management - Hotel Management
LONDON ACADEMY OF PROFESSIONAL STUDIES-ALFORD, ESSEX LONDON UNITED KINGDOM
2005.04 - 2005.04
Assistant Front Desk Manager
RENAISSANCE HOTEL DUBAI
1998.01 - 2003.05
Regional Restaurant Manager
ARABIAN NIGHTS LIMITED
1995.06 - 1997.07
Duty Manager
HOILIDAY INN CROWNE PLAZA KARACHI
1994.05 - 1995.04
Duty Manager
HOTEL MEHRAN KARACHI
1993.04 - 1994.05
Showroom Manager
ALMAKTABA STORES
1990.07 - 1993.02
Shift Leader
HOLIDAY INN KARACHI
1988.03 - 1990.06
Receptionist
AVARI TOWERS RAMADA RENAISSANCE KARACHI
1987.10 - 1988.03
Bachelor of Arts - Economics
Economics
1987.03 - 1989.12
Certificate Course - Hotel Front Office
Hotel Front Office
1986.09 - 1987.02
High School Diploma - Humanities
Ship Owners College
1984.03 - 1986.03
PRIME MINISTER SPECIAL TECHNICAL TRADE TRAINING - Hotel Management
PEARL CONTINENTAL KARACHI
1981.03 - 1983.05