Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maha Hassan

Maha Hassan

Banker
Islamabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Prestige Service Excutive

hbl
Islamabad, PK
01.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems.

Quality Service Representative

askari bank
Islamabad, pakistan
03.2014 - 01.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Recommended products to customers, thoroughly explaining details.

floor service officer

faysal bank
Islamabad, pakistan
07.2012 - 03.2014
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Increased customer satisfaction by resolving issues.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Education

A LEVELS - Arts

Islamabad school of law
Islamabad, IS
01.2005 - 01.2006

BBA - finance

Preston university
Islamabad, IS
07.2007 - 08.2010

Skills

Customer service experience

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Timeline

Prestige Service Excutive

hbl
01.2022 - Current

Quality Service Representative

askari bank
03.2014 - 01.2022

floor service officer

faysal bank
07.2012 - 03.2014

BBA - finance

Preston university
07.2007 - 08.2010

A LEVELS - Arts

Islamabad school of law
01.2005 - 01.2006
Maha HassanBanker