Maha Gul Dar

• Conducted international hiring of medical interpreters and other roles, including sourcing, screening, interviewing, and reference checks.
• Collaborated closely with the Uzbek team to support the recruitment of qualified medical interpreters.
• Managed end-to-end onboarding and orientation processes to ensure smooth transitions and integration for new hires.
• Maintained accurate and confidential personnel records, including compensation, benefits, and attendance data.
• Administered employee benefits and compensation, ensuring timely updates, compliance, and effective communication with staff.
• Supported employee relations by handling grievances, disciplinary actions, terminations, and conducting exit interviews.
• Collaborated with hiring managers on job descriptions and staffing strategies, and worked with cross-functional teams to meet recruitment goals.
• Source qualified candidates through online job boards, social media networks, referrals.

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• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings. Conducting orientation programs for new employees.
• Maintained a database of potential candidates and assisted in maintaining employee file records.
• Supervised and conducted exit surveys to verify compliance with HR best practices.
• Drafted and documented employee handbook and company policies to reduce compliance risks.
• Promoted employee engagement with organizational objectives during new employee orientations.
• Conducted job analysis, salary surveys, and market analysis to deliver competitive compensation and benefits packages.
• Prepared job descriptions, advertising vacant positions, prepared interview forms, and assessment procedures.
• Assisted managers and supervisors with employee disputes, disciplinary actions, and other workplace issues.
• Developed and implemented comprehensive human resources policies and procedures in compliance ꞏ like Annual leaves Policy, code of conduct, grievance policy, rewards, and appreciation.

• Regulation of Student and Parents Queries.
• Being the first point of contact for any complaints or queries with the objective of providing high level of customer service and customer relationship building within the limitations of School Operations Manual, Company Policies and directives of the senior management.
• Managed student information and admissions database.
• Deliver a high level of customer service.
• Schedules interviews and entry tests within defined timelines.
• Timely response to queries of Parents and Students for admissions within 1 working day.
• Transfer of students between BSS branches.

• Company Overview: People and Culture Division (Head Office)
• Final Settlement Processing: Handle final settlements for Central Region and Head Office employees, including exit management, tracking progress, and coordinating with stakeholders for timely closure and benefits processing (e.g., provident fund, gratuity).
• Medical Expense Claims: Process nationwide medical expense claims for Payroll, ensuring accurate data consolidation and developing analytical skills.
• Query Management: Respond to employee queries through the HR Help Desk with a service-oriented approach, maintaining defined timelines and coherence.
• Intern On-boarding: Manage intern onboarding and maintain intern database records.
• Orientation Session: Participate in new joiner orientation, educating employees on People Excellence Ops and addressing functional queries.
• Payroll Inputs: Prepare accurate monthly payroll elements for the regional payroll.
• People and Culture Division (Head Office)
• Projects Nationwide Medical Claims Auditing: Performed Audit of 4000+ Medical Claims. Phase I: Data Validation and Cross-Checking. Phase II: Quality Assurance.
• Medical Claim - Receipts Purchase Pattern: Analysis of receipts purchasing pattern observed among random claimants and habitual Claimants.
• Training: One day in-house Training of Recruitment, Microsoft Excel, PowerPoint. In-house Training of Session on EY Campaign and PR Processes. One-day Training Session on Beaconhouse College Program. In-house Training of PR Training Session.
• Achieved Yearly Target (Prize amount =60,000/-)