MADIHA SHAFIQ
Karachi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unit Head - Learning and Development
Bank Makramah Limited formerly (Summit Bank Limited)
08.2023 - Current
- Enhanced performance by aligning training initiatives with organizational business strategy and divisional KPIs.
- Conduct annual Training Need Assessments (TNA) and addressed skill gaps, while devising a comprehensive training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Plan, develop, implement and analyze each department's training needs and design new training programs based upon data collected.
- Created and maintained a database of training records for employees.
- Design and implement training programs for management trainees and trainee officers, closely monitoring their progress and ensuring successful placements.
- Identified key positions and develop talent growth plans under the guidance of Group Head of HR.
- Institute and managed training programs to promote gender inclusivity, resulting in enhanced representation of female staff.
- Provide guidance on the use of technology-based learning tools.
- Conduct assessments of employee development needs and proposed suitable solutions.
- Design and deliver induction programs for new hires.
- Monitor training costs to maintain training budget.
Learning and Development Manager
Summit Bank Limited
01.2023 - 08.2023
- Responsible for developing and maintaining 'Training Calendar' for regions & head office annually
- Responsible for taking feedback forms and prepare analysis on each training, check and prepare MCQs results on each training
- Responsible for arranging and coordination with Line Managers for in-house training programs and any other assignment given by immediate supervisor from time to time
- Ensure to complete all the documentation and registration of External Training
- Responsible to maintain the e-Learning system, generate the LMS IDs of all new joiners, Close liaising with all levels of staff including the senior management for timely resolution of their mandatory/ regulatory trainings and queries
- Any other task assigned by the Group Head Human Resource Division.
Assistant Manager Compensation, Benefits & Reward Management
Silk Bank Limited
08.2020 - 01.2023
- Processed settlement of dues & liabilities of outgoing staff, issued release letter after completion of final settlement. Provide verification of antecedents of ex-staff.
- Provided complete assistance in performance management cycle & goal setting exercise, Issuing Increment, Bonus and Promotion letters
- Conducted surveys for current practices, reviewing appropriateness of current practices and policies and proposing changes, if needed
- Prepared BHRC & SHRC & Business Review presentations as per the agenda provided
- Assist in budgetary and forecasting exercises relating to the HR budget and expenditure information by coordinating with Finance division
- Managing Staff Loan Applications (Personal, Auto and House Loan). Loan Take over letters & proper follow-ups with new employers
- Issuance of Employment Certificates, for Visa Letters etc
- Manage and process Power of Attorneys and Inter Branch Signatory of all over bank
- Evaluated MPR and expense variance against budget related to HRD and bank's country staff cost to maintain budget compliance. Generated informative monthly reports encompassing Headcounts, segment-wise costs, attrition analysis for the Head of HR's review.
- Additional Assignments: Investigating harassment/ fraud cases as an enquiry officer from the initiation process till conclusion. Organizing club events/ gifts. Assisted Comp and Benefit in managing medical benefits i.e Receiving proposals, compiling, approvals and payment.
Assistant Manager Training & Development
Silk Bank Limited
04.2018 - 07.2020
- Designing and developing training and development programs based on both organization and individual needs
- Maintain close liaison with related stakeholders to ensure availability of quality trainers (in-house and external), development of relevant course material, training announcements, logistic arrangements, quality of delivered trainings, feedback, record keeping and reporting
- Identify training and development needs and priorities within the organization, including training requirements for entering new market areas & Implement training plan by ensuring effective management of complete training cycle
- Liaison with concerned segments for timely broadcast of training programs, nominations, registrations, and confirmation for both in-house and external trainings meeting and greeting
- Maintain MIS and update participants and facilitator's feedback/ evaluations and to maintain training record; training hours, monthly and/ or other periodic reports required by the management, auditors, and any other related stakeholders
- To develop and manage training budget, Manage all administrative and operational issues of Learning and Development Center along with all training coordination and logistic support for South Regions
- Organize Core Banking Training Program for MTOs.
HR Officer
Silk Bank Limited
05.2013 - 03.2018
- To do timely registration and confirmation for all internal/ external and international trainings. Maintain and update training record/ MIS of Staff both for internal, external and international trainings and also ensure all entries are timely input into the system. Timely prepare and process all training payments/ expense
- Carrying out branch Visits of the Karachi region, interviewing candidates and managing the report of voice of employee
- Analyzed job descriptions to determine job requirements and qualifications. Coordinated with management on recruitment strategies. Reviewed resumes and applications for potential candidates. Organized job fairs or career events as part of recruitment efforts. Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Managed employee relations issues such as grievances or complaints.
- Managed the Internship program PAN Pakistan and the summer internship program; issuance of internship letters, certificates, extensions, follow ups, issuance of stipend and managing the MIS
- Supported in developing and implementing Management Development Programs for Core, Growth and Strategic Level. To assist L&D head in developing and implementing Internal Service Measures. Conducted Market analysis; HR Policies
Customer Relationship Officer
Silk Bank Limited
04.2011 - 04.2013
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Developed strategies for improving customer retention rates through loyalty programs.
- Utilized CRM tools effectively in order to manage relationships with customers.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Supported sales team members to drive growth and development.
Education
MBA - Human Resources
Indus Institute of Higher Education
Karachi01.2011
Skills
- Excellent Microsoft Office Skills: including Excel at advanced level along with Word and PowerPoint
- Effective Planning and Organization Skills: the ability to prioritize work effectively when under pressure
- Continuous Learning: Commitment to staying updated on industry trends and best practices through professional development opportunities, training program and networking events
- Problem-Solving: Capability to identify and develop creative solutions to address them effectively
Languages
- English
- Urdu
Certification
- Certified Train The Trainer, IMS Knowledge
- SAP (Systems Applications and Products) SuccessFactor Certification in progress
References
References available upon request.
Timeline
Unit Head - Learning and Development
Bank Makramah Limited formerly (Summit Bank Limited)
08.2023 - Current
Learning and Development Manager
Summit Bank Limited
01.2023 - 08.2023
Assistant Manager Compensation, Benefits & Reward Management
Silk Bank Limited
08.2020 - 01.2023
Assistant Manager Training & Development
Silk Bank Limited
04.2018 - 07.2020
HR Officer
Silk Bank Limited
05.2013 - 03.2018
Customer Relationship Officer
Silk Bank Limited
04.2011 - 04.2013
MBA - Human Resources
Indus Institute of Higher Education
- Certified Train The Trainer, IMS Knowledge
- SAP (Systems Applications and Products) SuccessFactor Certification in progress
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