MADIHA AHMED

• Process and Maintain Seprations/Final settlements.

• Manage end to end Transfers, re-designation i.e. receipts of appropriate approvals and issue letters accordingly and update in payroll processing.

• Preparing Memo for approval of confirmations for signing authorities and issue letters to respective employees.

• Ensuring the monthly Overtime formation for staff and update in payroll.

• Process Internal & External Antecedent Verifications.

• Process Medical Reimbursement Cases of employees, Prepare note for Special Approvals from President.

• Maintain and manage end-to-end Change in MIS of new inductions in coordination with recruitment team for completion of documents.

• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Collaborated with managers to identify and address employee relations issues.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.

• Talent acquisition including identifying and acquiring IT skilled HR and responsible for identifying, acquiring, assessing, and hiring candidates.
• Devise and implement sourcing strategies to build pipelines of potential applicants.
• Sourcing of applicants through online channels, such as LinkedIn and other professional networks.
• Responsible for ensuring that current employees are satisfied in their positions, and promoting a company’s brand through recruitment initiatives.
• Creating job descriptions and interview questions that reflect the requirements for each position.
• Keeping records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders.
• Preparing and processing timely distribution of salary, bonus, increment salary slip, leave encashment, and full and final settlements.
• Maintaining HR records, such as those related to compensation, health, and medical insurance.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Implemented new learning strategies depending upon employees' skill levels.

• Client facing, written, and in-person inquiries with tact and sensitivity to privacy/confidentiality issues.

• Maintained accurate and up-to-date filing systems (visa reciprocity schedules, travels advisories, visa issuances, and refusals, etc..

• Consultant and oversee all aspects of the Visa and Immigration Service to ensure that the process runs smoothly.

• Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.

• Ensured that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.

• Prepared all fee quotes and any information required by clients, colleagues, or authorities.

• Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.

• Managed front desk area, including candidates, visitors, and vendors responding to telephoneand in-person request for information
• Produced and distributed internal and external communications
• Handled all media and public relations inquiries
• Take up other duties as assigned (Guest arrangements, Guest tours, schedules,coordination)
• Managed all the recruitment process candidates and coordinate with the human resourcedept.

• Promoted Company’s products (Prepaid, Postpaid, MNP, Vas, Handset’s) & Solving Customer’s
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Providing solutions for different issues faced by the customers at the time of using the connection
• Solving GPRS problems & technical issues as well
• Handling customer complaints and forwarding them to the concerned departments
• Checking all the legal documents

•Opens customer accounts by recording account information.

•Communicating new products developments to prospective clients.

•Cold calls as appropriate within the market to ensure a robust pipeline of opportunities.

•Develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship

•Answers customers’ inquiries/communications as required.

•Obtain and evaluate all relevant information to handle product and service inquiries.

•Return customer calls in a timely manner to ensure customer satisfaction.

•Provide feedback on the efficiency of the customer service process.

• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Analyzed problems and worked with teams to develop solutions.