Social Media
M.Abu Bakar
Marketing
Lahore,PB
Summary
Dynamic sales and customer service professional with a proven track record at Cookania Biscuits, excelling in market analysis and sales expertise. Leveraged strong time management and creative problem-solving skills to enhance competitive positioning and customer satisfaction. Achieved significant improvements by focusing on strategic market opportunities and fostering client relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Territory Sales Manager
Cookania Biscuits
01.2020 - Current
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
Customer Care Representative
Mindbridge
01.2019 - 01.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor's In Business Administration - Marketing
University of Sargodha
Sargodha 01.2020
Skills
Meeting planning
Client meetings
Time management
New Business Development
Marketing and advertising
Market Analysis
Sales expertise
Marketing and promotions
Project Management
Business administration
Digital marketing
Staff Management
Creative problem solving
Certification
Event Organizer
Interests
Timeline
Territory Sales Manager
Cookania Biscuits
01.2020 - Current
Customer Care Representative
Mindbridge
01.2019 - 01.2020
Typing speed 40wpm
11-2018
Planet of Fans
11-2018
Event Organizer
11-2017
MS office professional
11-2017
Bachelor's In Business Administration - Marketing
University of Sargodha