Social Media
M.Abu Bakar
Marketing
Lahore,PB
Summary
Dynamic sales and customer service professional with a proven track record at Cookania Biscuits, excelling in market analysis and sales expertise. Leveraged strong time management and creative problem-solving skills to enhance competitive positioning and customer satisfaction. Achieved significant improvements by focusing on strategic market opportunities and fostering client relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Territory Sales Manager
Cookania Biscuits
01.2020 - Current
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
Customer Care Representative
Mindbridge
01.2019 - 01.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Bachelor's In Business Administration - Marketing
University of Sargodha
Sargodha 01.2020
Skills
Meeting planning
Certification
Event Organizer
Interests
Timeline
Territory Sales Manager
Cookania Biscuits
01.2020 - Current
Customer Care Representative
Mindbridge
01.2019 - 01.2020
Typing speed 40wpm
11-2018
Planet of Fans
11-2018
Event Organizer
11-2017
MS office professional
11-2017
Bachelor's In Business Administration - Marketing
University of Sargodha
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