Maaz Afzal
Karachi
Summary
Dynamic and results-oriented professional with over 9 years of extensive experience in the fast-food industry, notably within McDonald's Pakistan. Known for adeptly managing shifts, leading teams, and consistently delivering exceptional customer satisfaction. Demonstrated success in progressing through diverse roles, ultimately reaching the esteemed position of Restaurant Manager. Proficient in upholding operational standards, cultivating a culture of excellence, and propelling sales growth. Eager to apply expertise in a challenging international setting, bringing a blend of leadership, operational finesse, and a passion for exceeding expectations.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
McDonald's
Karachi
09.2023 - Current
- Company Overview: McDonald's Pakistan
- As the Restaurant Manager at McDonald's Pakistan and working since 2015, I have excelled in implementing strict food safety standards, ensuring compliance with local regulations and McDonald's global protocols
- My adeptness in internal communication has facilitated effective coordination between management, staff, and corporate headquarters, resulting in seamless operations and alignment with company objectives
- Skillfully managing inventory levels, overseeing daily maintenance, and upholding exceptional cleanliness standards have been integral to maintaining the restaurant's reputation and customer satisfaction
- Through strategic crew management, inclusive of recruitment, training, and performance evaluations, I have cultivated a cohesive and high-performing team
- My commitment to quality food production and exceptional customer service has driven consistent sales growth and garnered positive feedback
- McDonald's Pakistan
Assistant Manager
McDonald's
Karachi
12.2021 - 08.2023
- Company Overview: McDonald's Pakistan
- Managed restaurant operations under the QSC Level of Standards
- Led hospitality and digital food safety execution management
- Maintained staff scheduling and controlled labor projections
- Planned and executed sales projections
- Prepared financial statements of P&L accounts on a monthly and yearly basis
- Led store training and conducted monthly training sessions
- Managed department systems and executed ERP inventory and expense management
- Prepared store action plans and executed them effectively
- Prepared stores for food safety health department audits
- McDonald's Pakistan
Shift Manager
McDonald's
Karachi
04.2018 - 10.2021
- Company Overview: McDonald's Pakistan
- Prepared shift staff to achieve sales and KPI targets
- Maintained restaurant cleaning and sanitation procedures
- Created a healthy restaurant environment and maintained good service for customers
- Assigned shift positions and communicated targets to each individual
- Managed teams for Drive-thru/Delivery and Takeaway customers
- Planned maintenance of stations to maintain efficiency
- Ensured restaurant compliance with QSC standards and prepared for unannounced audits
- Planned and conducted staff training for new promotion products
- Managed shift training and execution
- McDonald's Pakistan
Trainee Manager
McDonald's
Karachi
09.2016 - 03.2018
- Company Overview: McDonald's Pakistan
- Manage Area Service and Production
- Positioning Staff as per their Expertise
- Control KPI to achieve Shift Goal
- Support Shift Manager to run profitable shift
- Maintain Food Safety and Quality Standard
- McDonald's Pakistan
Education
Effective Management Practices -
McDonald's
Karachi, PakistanAdvanced Shift Management -
McDonald's
Karachi, PakistanShift Leadership Transition -
McDonald's
Karachi, PakistanShift Management Excellence -
McDonald's
Karachi, PakistanSkills
- Shift Management
- Hospitality Practices
- ERP Management
- People Management
- People Development
- Food Safety
- Communication and collaboration
- Safety and Security
- Problem solving
- Restaurant operations management
- Stable work history
- Business operations expertise
- Inventory control and record keeping
- Labor and food cost control
- Employee schedule management
Accomplishments
- Recognized Employee of the Year in 2016 as Swing Manager.
- Recognized and achieved Team Challenge Award in ASM Course.
- Recognized and achieved 'Archie' Top score Award in CTDC Development.
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Restaurant Manager
McDonald's
09.2023 - Current
Assistant Manager
McDonald's
12.2021 - 08.2023
Shift Manager
McDonald's
04.2018 - 10.2021
Trainee Manager
McDonald's
09.2016 - 03.2018
Effective Management Practices -
McDonald's
Advanced Shift Management -
McDonald's
Shift Leadership Transition -
McDonald's
Shift Management Excellence -
McDonald's
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