Summary
Overview
Work History
Education
Skills
Certification
Timeline
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M. MUNEEB Asif

M. MUNEEB Asif

Senior Technical Support Representative
Multan

Summary

I aspire to hold a respected designation at a well-reputable firm

Technical support professional prepared to bring wealth of experience and results-driven approach to role. Proven track record of resolving technical issues and enhancing user experiences regarding Go High Level. Known for strong team collaboration and adaptability, with focus on technical troubleshooting and customer service excellence. I'm currently perusing the Bachelor's degree of Science in Computer Science & eager to make a great contribution.

Overview

5
5
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Senior Technical Support Specialist

HL Pro Tools
02.2025 - Current
  • Assisted customers with troubleshooting issues encountered while using Go High Level, providing actionable tips to resolve problems.
  • Reviewing Team CSAT score and providing the feedback to the team using Airtable.
  • Preparing the team report and making sure to check the quality alerts of all Jr.. experts.
  • Providing resolutions to the users via email by using Sales Force.
  • Assisted customers with troubleshooting issues encountered while using Go High Level , providing actionable tips to resolve problems.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Enhanced team productivity through regular training sessions on new technologies and industry best practices.
  • Mentored junior technicians, helping them develop their problem-solving skills and technical expertise.
  • Developed comprehensive documentation to assist team members in troubleshooting complex technical problems.

Technical Support Representative

HL Pro Tools
09.2024 - 02.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Guiding the end users on how to use Go High Level in order to achieve their business goals.

Senior Social Media Marketer & Manager - Remote

EZ Dispatches LLC
09.2023 - Current
  • Facebook, Instagram, LinkedIn
  • Professional Expertise and Responsibilities:
  • Craft and implement social media strategies aligned with business goals.
  • Conduct competitive research and audience analysis to inform strategy.
  • Develop, curate, and manage engaging content (text, images, video) for social media platforms.
  • Maintain a consistent brand voice and message across social media channels like Facebook, LinkedIn, Instagram.
  • Monitor, respond to, and engage with followers in a timely manner.
  • Handle customer inquiries, complaints, and feedback professionally.
  • Track, analyze, and report on social media metrics and campaign performance.
  • Use data to make informed decisions and optimize strategies.
  • Plan and execute social media campaigns to promote products, services, or events.
  • Manage paid social media advertising campaigns like Facebook, Instagram ads.
  • Stay updated with the latest social media trends, tools, and technologies.
  • Experiment with new features and platforms to keep the brand ahead of the curve.
  • Implement innovative tactics to enhance engagement and reach.

Digital Marketing Manager - Remote

Makeup Studio with Kinza
05.2024 - 06.2024
  • Instagram
  • Key Responsibilities:
  • Develop and execute digital marketing campaign on Instagram.
  • Define campaign objectives, target audience, and key performance indicators (KPIs).
  • Ensure all content aligns with brand guidelines and campaign objectives.
  • Implement targeting strategies to reach the desired audience segments.
  • Set up and launch campaigns on Instagram Ads.
  • Monitor campaign performance in real-time using analytics tools.
  • Track key metrics such as impressions, clicks, conversion rate etc.
  • Got 21 conversions with the Rs.5500 budget, After one week of successfully completing campaign.
  • Conduct regular analysis of competitor campaigns to identify trends and opportunities.

SEO Associate - Remote

Khanversation with Umair Khan
10.2023 - 01.2024
  • YouTube
  • Key responsibilities:
  • Conduct thorough keyword research to identify high-traffic, relevant keywords for video content.
  • Analyze competitors' videos to discover new keyword opportunities.
  • Utilize keyword research tools like Google Keyword Planner, TubeBuddy & VidIQ.
  • Create compelling, keyword-rich titles that attract viewers and improve search rankings.
  • Ensure titles are aligned with video content and audience expectations.
  • Write detailed, engaging, and keyword-optimized video descriptions.
  • Include relevant links and call-to-actions in descriptions.
  • Ensure descriptions provide valuable information and enhance video discoverability.
  • Collaborate with graphic designers to create eye-catching, relevant thumbnails.
  • Ensure thumbnails accurately represent the video content and attract clicks.
  • Keep up-to-date with the latest YouTube algorithm changes and SEO trends.
  • Implement new strategies and best practices as the platform evolves.
  • Monitor video performance using YouTube Analytics and other tools.
  • Track key metrics such as views, watch time, CTR, and audience retention.
  • Track, analyze and report on YouTube content performance.

Jr. Flutter Developer - Remote

Modern Islamic School LMS
09.2023 - 11.2023
  • Front-End Development
  • Professional Expertise and Responsibilities:
  • Develop and maintain front-end features of Learning Management Systems (LMS) using Flutter.
  • Write clean, efficient, and reusable code following best practices.
  • Translate UI/UX designs into high-quality Flutter code.
  • Implement localization support in Flutter applications to cater to multiple languages and regions.
  • Manage translation files and ensure all UI components adapt correctly to different languages.
  • Ensure the application is responsive and works seamlessly across various devices and screen sizes.
  • Test and debug UI issues related to responsiveness.
  • Implement state management solutions to efficiently manage the application's state.
  • Utilize state management by using Getx.
  • Ensure data is fetched and displayed correctly in the application.
  • Collaborate with other developers, designers, and product managers to deliver features and improvements.
  • Use version control systems like Git to manage codebase changes.
  • Collaborate with team members using branches, pull requests, and code merges.
  • Stay updated with the latest Flutter developments, tools, and libraries.
  • Collect and analyze user feedback to improve front-end functionality and user experience.
  • Utilize Android Studio as the primary Integrated Development Environment (IDE) for developing Flutter applications.

Jr. Flutter Developer - Remote

The Tuitionist LMS
08.2023 - 11.2023
  • Front-End Development
  • Professional Expertise and Responsibilities:
  • Develop and maintain front-end features of Learning Management Systems (LMS) using Flutter.
  • Write clean, efficient, and reusable code following best practices.
  • Translate UI/UX designs into high-quality Flutter code.
  • Implement localization support in Flutter applications to cater to multiple languages and regions.
  • Manage translation files and ensure all UI components adapt correctly to different languages.
  • Ensure the application is responsive and works seamlessly across various devices and screen sizes.
  • Test and debug UI issues related to responsiveness.
  • Implement state management solutions to efficiently manage the application's state.
  • Utilize state management by using Getx.
  • Ensure data is fetched and displayed correctly in the application.
  • Collaborate with other developers, designers, and product managers to deliver features and improvements.
  • Use version control systems like Git to manage codebase changes.
  • Collaborate with team members using branches, pull requests, and code merges.
  • Stay updated with the latest Flutter developments, tools, and libraries.
  • Collect and analyze user feedback to improve front-end functionality and user experience.
  • Utilize Android Studio as the primary Integrated Development Environment (IDE) for developing Flutter applications.

Senior Social Media Manager - Remote

Inspectacar
01.2021 - 01.2022
  • Facebook, Instagram
  • Professional Expertise and Responsibilities:
  • Craft and implement social media strategies aligned with business goals.
  • Conduct competitive research and audience analysis to inform strategy.
  • Develop, curate, and manage engaging content (text, images, video) for social media platforms.
  • Maintain a consistent brand voice and message across social media channels like Facebook, LinkedIn, Instagram.
  • Monitor, respond to, and engage with followers in a timely manner.
  • Handle customer inquiries, complaints, and feedback professionally.
  • Track, analyze, and report on social media metrics and campaign performance.
  • Use data to make informed decisions and optimize strategies.
  • Plan and execute social media campaigns to promote products, services, or events.
  • Manage paid social media advertising campaigns like Facebook, Instagram ads.
  • Stay updated with the latest social media trends, tools, and technologies.
  • Experiment with new features and platforms to keep the brand ahead of the curve.
  • Implement innovative tactics to enhance engagement and reach.

Education

Bachelors of Science - Computer Science

Virtual University Multan
09.2025

Intermediate - undefined

Britain International College
01.2022

Matriculation - undefined

Gillson High School
01.2021

Skills

Go High Level

HubSpot - Basic

Zapier- Basic

Android Studio

VS Code

Python

Meta Ads

Tik Tok Ads

Google Ads

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Certification

HighLevel Masterclass - Complete Guide To Using GHL

Timeline

Senior Technical Support Specialist

HL Pro Tools
02.2025 - Current

Technical Support Representative

HL Pro Tools
09.2024 - 02.2025

Digital Marketing Manager - Remote

Makeup Studio with Kinza
05.2024 - 06.2024

SEO Associate - Remote

Khanversation with Umair Khan
10.2023 - 01.2024

Senior Social Media Marketer & Manager - Remote

EZ Dispatches LLC
09.2023 - Current

Jr. Flutter Developer - Remote

Modern Islamic School LMS
09.2023 - 11.2023

Jr. Flutter Developer - Remote

The Tuitionist LMS
08.2023 - 11.2023

Senior Social Media Manager - Remote

Inspectacar
01.2021 - 01.2022

Intermediate - undefined

Britain International College

Matriculation - undefined

Gillson High School

Bachelors of Science - Computer Science

Virtual University Multan

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M. MUNEEB AsifSenior Technical Support Representative