LUKAS SAMKO
Aspiring IT Support Specialist
Liverpool
Summary
I am a driven and curious IT support candidate with a strong interest in understanding how systems work, paired with hands-on experience in problem solving. I have a solid background in setting up hardware, installing software, and troubleshooting day-to-day technical issues. I'm known for remaining calm under pressure, learning quickly, and communicating effectively with both technical and non-technical users. I'm eager to grow in an IT Support role where I can continue developing my skills and make a meaningful impact by helping people stay connected and productive.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Telemarketing Consultant
Inside Global
06.2025 - 08.2025
- Developed strong communication and active listening skills through customer outreach and follow-ups.
- Managed over 100 calls per day, building resilience, and handling objections professionally.
- Adapted quickly to scripts and customer needs, enhancing problem-solving and persuasion abilities.
- Effectively utilized CRM software to track leads, document interactions, and schedule follow-up calls as needed.
- Utilized multi-tasking abilities to handle multiple phone lines simultaneously while maintaining high-quality customer interactions.
Brand Representative
Gekko / Google
04.2025 - 06.2025
- Promoted and sold Chromebooks at Currys, demonstrating strong product knowledge and technical features.
- Engaged customers, answered technical questions, and provided tailored advice to meet their needs.
- Consistently met or exceeded KPIs, 9 to 11 sales weekly, by effectively communicating product benefits and troubleshooting basic queries.
- Built customer trust and confidence in technology products within a fast-paced retail environment.
Sales Consultant
FOCUS
02.2025 - 04.2025
- Represented major utility brands (e.g., British Gas, Scottish Power), providing tailored solutions under pressure.
- Handled objections effectively, strengthening problem-solving and interpersonal communication.
- Adapted quickly to customer needs, a skill transferable to technical support environments.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Brand Representative
Google / Gekko
01.2024 - 01.2025
- Promoted Google Pixel devices in John Lewis, demonstrating product features and troubleshooting technical queries.
- Achieved top store sales for two consecutive months through excellent product knowledge and customer engagement.
- Built trust with customers in a fast-paced environment by providing clear, tech-focused support.
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
Education
Google IT Support Certificate -
- In Progress
- Covers troubleshooting, system administration, networking, security, and customer support fundamentals.
CompTIA - Practice Preparation
- In Progress
- Focused on hardware, software, networking, mobile devices, operating systems, and cybersecurity basics.
Diploma - Graphic Design
- Strengthened digital skills, attention to detail, and visual communication.
- Experience using Adobe Illustrator and Photoshop.
Extended Diploma - Games Development
- Gained hands-on experience with technical and creative tools.
- Used Photoshop, Autodesk Maya, Adobe Substance Painter, and more for project development.
- GPA: Merit
GCSEs - undefined
- Achieved 9 GCSEs including English Language (grade 5), English Literature (grade 6), Mathematics (grade 4), and Combined Science: Trilogy (grades 7-7).
- Also earned a grade 7 in History, grade 6 in Sociology, and Distinctions in both Creative iMedia and Enterprise & Marketing.
- Gained extensive experience using Microsoft Word, PowerPoint, and other productivity tools throughout education.
Skills
Basic Principles of Cybersecurity
Client Interaction Proficiency
Client Support
Effective Issue Resolution
Malware Detection & Removal
Proficient in Windows OS Setup
Remote Troubleshooting
Skilled in MS Office Tools
Software & Driver Installation
System Hardware Installation
Technical Desktop Support
Technical Troubleshooting
Tech Stack/Tools
- Experienced with Windows 10 and 11, and proficient in Microsoft Office 365 and Google Workspace. Skilled in remote support and communication using TeamViewer and Zoom.
- Familiar with security and troubleshooting tools Malwarebytes, and proficient in using Event Viewer, Task Manager, and System Information tools for effective system diagnostics. Basic knowledge of PowerShell and Command Prompt.
- Hands-on experience with VirtualBox for virtualization, plus Rufus and Media Creation Tool for system imaging and OS installations.
- Comfortable with creative software including Adobe Photoshop, Illustrator, Autodesk Maya, and Substance Painter. Well-versed in Microsoft Word, PowerPoint, and other productivity tools from education and personal projects.
Availability
- Remote & Hybrid Roles
- Immediate Start
- Willing to Learn & Certify Further (CompTIA, Azure)
- References available upon request.
Hobbies
PC Gaming – enjoy strategic gameplay, problem-solving, and immersive narratives
Reading – particularly fiction and technology-related topics that inspire curiosity and learning
Music – often listen while working or studying to enhance focus and productivity
Walking – regular walks to recharge, reflect, and support mental well-being
Film – appreciate storytelling, creative direction, and visual design in cinema
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)
Czech
Upper intermediate (B2)
Polish
Intermediate (B1)
Timeline
Telemarketing Consultant - Inside Global
06.2025 - 08.2025
Brand Representative - Gekko / Google
04.2025 - 06.2025
Sales Consultant - FOCUS
02.2025 - 04.2025
Brand Representative - Google / Gekko
01.2024 - 01.2025
City of Liverpool College - Diploma, Graphic Design
City of Liverpool College - Extended Diploma, Games Development
De La Salle Academy - GCSEs,
Coursera - Google IT Support Certificate,
A+ Core 1 & 2 - CompTIA, Practice Preparation