Summary
Overview
Work History
Education
Skills
Tech Stack/Tools
Availability
Hobbies
Work Availability
Languages
Timeline

LUKAS SAMKO

Aspiring IT Support Specialist
Liverpool

Summary

I am a driven and curious IT support candidate with a strong interest in understanding how systems work, paired with hands-on experience in problem solving. I have a solid background in setting up hardware, installing software, and troubleshooting day-to-day technical issues. I'm known for remaining calm under pressure, learning quickly, and communicating effectively with both technical and non-technical users. I'm eager to grow in an IT Support role where I can continue developing my skills and make a meaningful impact by helping people stay connected and productive.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Telemarketing Consultant

Inside Global
06.2025 - 08.2025
  • Developed strong communication and active listening skills through customer outreach and follow-ups.
  • Managed over 100 calls per day, building resilience, and handling objections professionally.
  • Adapted quickly to scripts and customer needs, enhancing problem-solving and persuasion abilities.
  • Effectively utilized CRM software to track leads, document interactions, and schedule follow-up calls as needed.
  • Utilized multi-tasking abilities to handle multiple phone lines simultaneously while maintaining high-quality customer interactions.

Brand Representative

Gekko / Google
04.2025 - 06.2025
  • Promoted and sold Chromebooks at Currys, demonstrating strong product knowledge and technical features.
  • Engaged customers, answered technical questions, and provided tailored advice to meet their needs.
  • Consistently met or exceeded KPIs, 9 to 11 sales weekly, by effectively communicating product benefits and troubleshooting basic queries.
  • Built customer trust and confidence in technology products within a fast-paced retail environment.

Sales Consultant

FOCUS
02.2025 - 04.2025
  • Represented major utility brands (e.g., British Gas, Scottish Power), providing tailored solutions under pressure.
  • Handled objections effectively, strengthening problem-solving and interpersonal communication.
  • Adapted quickly to customer needs, a skill transferable to technical support environments.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Brand Representative

Google / Gekko
01.2024 - 01.2025
  • Promoted Google Pixel devices in John Lewis, demonstrating product features and troubleshooting technical queries.
  • Achieved top store sales for two consecutive months through excellent product knowledge and customer engagement.
  • Built trust with customers in a fast-paced environment by providing clear, tech-focused support.
  • Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.

Education

Google IT Support Certificate -

Coursera
  • In Progress
  • Covers troubleshooting, system administration, networking, security, and customer support fundamentals.

CompTIA - Practice Preparation

A+ Core 1 & 2, Remote
  • In Progress
  • Focused on hardware, software, networking, mobile devices, operating systems, and cybersecurity basics.

Diploma - Graphic Design

City of Liverpool College
  • Strengthened digital skills, attention to detail, and visual communication.
  • Experience using Adobe Illustrator and Photoshop.

Extended Diploma - Games Development

City of Liverpool College
  • Gained hands-on experience with technical and creative tools.
  • Used Photoshop, Autodesk Maya, Adobe Substance Painter, and more for project development.
  • GPA: Merit

GCSEs - undefined

De La Salle Academy
  • Achieved 9 GCSEs including English Language (grade 5), English Literature (grade 6), Mathematics (grade 4), and Combined Science: Trilogy (grades 7-7).
  • Also earned a grade 7 in History, grade 6 in Sociology, and Distinctions in both Creative iMedia and Enterprise & Marketing.
  • Gained extensive experience using Microsoft Word, PowerPoint, and other productivity tools throughout education.

Skills

Basic Principles of Cybersecurity

Tech Stack/Tools

  • Experienced with Windows 10 and 11, and proficient in Microsoft Office 365 and Google Workspace. Skilled in remote support and communication using TeamViewer and Zoom.
  • Familiar with security and troubleshooting tools Malwarebytes, and proficient in using Event Viewer, Task Manager, and System Information tools for effective system diagnostics. Basic knowledge of PowerShell and Command Prompt.
  • Hands-on experience with VirtualBox for virtualization, plus Rufus and Media Creation Tool for system imaging and OS installations.
  • Comfortable with creative software including Adobe Photoshop, Illustrator, Autodesk Maya, and Substance Painter. Well-versed in Microsoft Word, PowerPoint, and other productivity tools from education and personal projects.

Availability

  • Remote & Hybrid Roles
  • Immediate Start
  • Willing to Learn & Certify Further (CompTIA, Azure)
  • References available upon request.

Hobbies

PC Gaming – enjoy strategic gameplay, problem-solving, and immersive narratives

Reading – particularly fiction and technology-related topics that inspire curiosity and learning

Music – often listen while working or studying to enhance focus and productivity

Walking – regular walks to recharge, reflect, and support mental well-being

Film – appreciate storytelling, creative direction, and visual design in cinema


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)
Czech
Upper intermediate (B2)
Polish
Intermediate (B1)

Timeline

Telemarketing Consultant - Inside Global
06.2025 - 08.2025
Brand Representative - Gekko / Google
04.2025 - 06.2025
Sales Consultant - FOCUS
02.2025 - 04.2025
Brand Representative - Google / Gekko
01.2024 - 01.2025
City of Liverpool College - Diploma, Graphic Design
City of Liverpool College - Extended Diploma, Games Development
De La Salle Academy - GCSEs,
Coursera - Google IT Support Certificate,
A+ Core 1 & 2 - CompTIA, Practice Preparation

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LUKAS SAMKOAspiring IT Support Specialist