Lubna Nazar

• Maintained confidentiality of information regarding clients and company.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Developed and implemented strategies to improve phlebotomy processes.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection.
• Collected blood samples in accordance with laboratory protocols and regulations.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Organized daily work based on collection priority.
• Used personal protective equipment correctly to protect coworkers and patients.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Centrifuged blood samples as outlined in clinical protocols.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Verified patients' identification for proper sample collection.
• Verified proper storage and transportation of specimens to laboratories.

• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
• Summarized test results and activities for management via verbal updates or written reports.
• Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
• Documented and verified patient information using laboratory information system.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Kept reception area clean and neat to give visitors positive first impression.
• Compiled information from files and research to satisfy information requests.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Verified patients' identification for proper sample collection.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Provided guidance and support to laboratory personnel.