LIAQAT ALI ALI
Front Desk Officer/ Receptionist
Lahore
Summary
Dedicated F.D.O with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist
Haq Orthopedic Hospital
Lahore
03.2015 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Collected all payments, processed transactions and updated relevant records.
Night Reception Manager
Hamza Hospital Lahore
Lahore
09.2015 - 12.2021
- Managed front desk maintenance of client records and lab data.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared weekly employee work schedules to meet operational needs.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Checked guests in out of hotel, made reservations, and processed payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Stored guest valuables in safe and individual boxes for security.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained transaction security by verifying payment cards against identification.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Receptionist Administrator
Family Hospital Lahore
Lahore
01.2013 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained team members on new hotel services and products to support promotional efforts.
Receptionist/Management Assistant
Race View Hospital Lahore
Lahore
01.2011 - 05.2013
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Receptionist/Management Assistant
Mazhar Surgery Hospital Sahiwal
Sahiwal
04.2004 - 04.2011
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
Education
Metric
Govt High School Sahiwal
Sahiwal 09.2001 - 09.2003
Intermediate
Board of Intermediate And Secondary Education, Mul
Multan 08.2005 - 08.2007
Computer Diploma
College of Modern And Novel Devices Sahiwal
Sahiwal 06.2007 - 08.2007
Diploma
Basic Computer Training
Sahiwal 05.2007 - 06.2007
Language Course
The Barins College
Lahore 06.2013 - 08.2013
Front Office
COTHM College Lahore
Lahore 03.2015 - 08.2015
Skills
Office administration
Telephone etiquette
Office management
Mail sorting
Office supplies inventory management
Staff Management
Call forwarding
Administrative support
Problem-solving
Expense reporting
Meeting scheduling
Project Management
Departmental support
Bookkeeping
Researching skills
Mail handling
Time management
File management
Verbal and written communication
Travel coordination
Sorting and labeling
Office organization
Scheduling
Cash Handling
Filing
Performance improvement
Word processing
Problem-solving skills
Sensitive information handling
Technical Support
Business administration
Strategic planning
Social perceptiveness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Reception Manager
Hamza Hospital Lahore
09.2015 - 12.2021
Front Desk Receptionist
Haq Orthopedic Hospital
03.2015 - Current
Front Office
COTHM College Lahore
03.2015 - 08.2015
Language Course
The Barins College
06.2013 - 08.2013
Receptionist Administrator
Family Hospital Lahore
01.2013 - 11.2015
Receptionist/Management Assistant
Race View Hospital Lahore
01.2011 - 05.2013
Computer Diploma
College of Modern And Novel Devices Sahiwal
06.2007 - 08.2007
Diploma
Basic Computer Training
05.2007 - 06.2007
Intermediate
Board of Intermediate And Secondary Education, Mul
08.2005 - 08.2007
Receptionist/Management Assistant
Mazhar Surgery Hospital Sahiwal
04.2004 - 04.2011
Metric
Govt High School Sahiwal
09.2001 - 09.2003