LARAIB YOUSUF
Karachi, Sindh
Summary
Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.
GENDER: FEMALE
CNIC NO:42401-2848481-6
Overview
7
7
years of professional experience
Work History
Branch incharge /Operations Supervisor
Bank of punjab exchange company
Karachi, Sindh
10.2024 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Complied with regulatory guidelines and requirements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Money Exchange TELLER/Manager's Assistant
HABIB QATAR INTR EXCHANGE (PVT) LTD
05.2021 - Current
- Executed customer transactions regarding cash, money orders and money exchange with (FOREXTER SYSTEM).
- Proficient in exchanging 30 different currencies.
- Maintained balancing record with 100% rate of accuracy.
- Proficient in using computers and other office equipment.
- Exceeded monthly sales goal.
- Recorded amounts received and prepared reports of transactions.
- Processed exchange and foreign currency.
- Maintained friendly and professional customer interactions.
- Trained new employees regarding money exchange procedures and cash drawer handling & understanding (FAKE NOTES).
- Performed all duties as assigned by management.
- Completed daily logs for travelling customer(ticket,visa and passport)
- KYC of clients ,pay out and send remittances through (Wester Union,MoneyGram and Ria).
Receptionist, Accounts Receivable
AFAQ SCHOOL
01.2020 - 03.2021
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments for staff teams.
JAZZ FRANCHISE
Sales Associates
11.2018 - 12.2019
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Arts - Humanities' GROUP
ZIAUDDIN UNIVERSITY
Karachi, Sindh, Pakistan01.2021
High School Diploma -
BOARD OF SECONDARY EDUCATION
Karachi, Sindh, Pakistan01.2011
Skills
- Cash handling expertise
- KNOWLEDGR OF SBP Amends AML/CFT Regulations to Align With FATF …
- Rapid 10-key data entry
- Savvy relationship-builder
- Accounting Systems and Software
- Rapid Data Entry Skills
- Positive(FRIENDLY)
- Goal-oriented
- Self-sufficient
- Strong banking concept
- People-oriented
- Excellent time management skills
- Bilingual in ENGLISH
- Compliance, STATE BANK OF PAKISTAN Laws, and Regulations(AML/CFT/CPF)
- Customer Relationship Building
Timeline
Branch incharge /Operations Supervisor
Bank of punjab exchange company
10.2024 - Current
Money Exchange TELLER/Manager's Assistant
HABIB QATAR INTR EXCHANGE (PVT) LTD
05.2021 - Current
Receptionist, Accounts Receivable
AFAQ SCHOOL
01.2020 - 03.2021
JAZZ FRANCHISE
Sales Associates
11.2018 - 12.2019
Associate of Arts - Humanities' GROUP
ZIAUDDIN UNIVERSITY
High School Diploma -
BOARD OF SECONDARY EDUCATION