Landia Collins

Columbus, OH,

Summary

Results-driven professional with 12+ years of leadership experience in banking, retail, and operations. Demonstrates strong business acumen with a proven ability to drive performance, exceed goals, and manage high-performing teams. Experienced in overseeing daily operations, improving efficiency, and supporting business growth. Seeking office administration and finance roles where organizational and operational expertise can contribute to overall success.

Overview

2027

years of professional experience

Work History

Branch Manager III / Administrative Operations

Woodforest National Bank

08.2021 - Current

Promoted year after year, with the most recent promotion to Branch Manager III, and positioned for advancement to Vice President
Consistently achieved annual sales and service goals (2022–2025)
Manage daily branch operations, including staff scheduling, reporting, and performance oversight
Apply strong business acumen to drive branch performance and improve operational efficiency
Perform administrative duties such as audits, documentation, and account management
Ensure compliance with company policies and regulatory standards

Retail Store Manager / Operations Coordinator

United Dairy Farmers

2018 - 07.2021

Directed daily store operations with a focus on efficiency and profitability.
Managed inventory control and reduced product loss through process improvements.
Analyzed sales trends to adjust staffing and maximize revenue opportunities.
Coordinated payroll support and scheduling to maintain operational balance.
Improved store performance through team development and training initiatives.
Delivered a strong customer experience by maintaining service standards.

General Manager

Kentucky Fried Chicken

2014 - 2018

Managed full P&L responsibility, including budgeting, cost control, and revenue growth.
Built and led high-performing teams in a fast-paced environment.
Implemented operational systems to improve speed, quality, and consistency.
Oversaw hiring, onboarding, and employee retention strategies.
Maintained brand standards and ensured operational excellence across shifts.
Drove sales growth through local marketing and customer engagement efforts.

Education

Associate of Applied Science Degree -

Columbus State Community College

Business Finance Studies (Undergraduate) -

University of Phoenix

Currently Attending -

Clark State Community College

Skills

Office Administration & Operations
Financial & Business Operations
Team Leadership & Staff Supervision
Customer Service & Client Relations

Scheduling & Workflow Coordination
Data Entry & Record Keeping
Business Performance & Growth Strategies
Basic Computer Skills (Microsoft Office, Email)

Additional Information

12+ Years of Management Experience
Strong Business Acumen & Administrative Skills
Active STNA License (Ohio)
Open to Finance & Banking Management Roles

Timeline