LAILA SHERAZ
Rawalpindi
Summary
To be a highly qualified professional, capable of facing every challenge of life successfully. To apply my knowledge and skills practically to my own and organizational development.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Sales Manager
MARRIOTT HOTEL
ISLAMABAD
01.2012 - 01.2014
- Identify, evaluate and inform Senior Management regarding new business prospects
- Development of Proposals as well as effective co-ordination among various departments to win new business
- Undertake analysis on all projects before recommendation for bidding on a project
- Strategy development and evaluation of market/industry trends for new business acquisition and Business Intelligence function to gather knowledge about competition
- 2
- Networking with prospective and existing clients
- Explore customer requirements, assistance in negotiations and provision of solutions accordingly
- Promotion of Marriott Hotel locally through Exhibitions & publications.
Customer Relations Manager
FUTURE CONCERN ASSOCIATES
09.2011 - 01.2012
- To complete all the paperwork and prepare a list of documents required from the client and get it cross checked from the counselor
- To accompany the client and the counselor with completed paperwork, to the company Legal
- Office for signatures of the lawyers on the Retainer Agreement
- To maintain an up-to-date record of the Client’s case till it is submitted to the Operation
- Manager
- Throughout the duration of the case maintain close contact with the Client and complete the client’s dossier within the given time and to give daily update of the Clients charge to the
- Counselor
- To ensure the smooth and efficient functioning of the Company even in areas beyond assigned scope of duties
- To acquire 100% knowledge of all the products/business related to sales
- To remain abreast with market trends and latest policies of the concerned Embassies/
- High Commission and suggest new ideas/ policy updates to Counselor/ other team members
- As per duty register, perform duties in the Front Office.
Administrator
INTERNATIONAL RELIEF AND DEVELOPMENT
06.2011 - 09.2011
- Responsible for all the admin related activities in the office, record keeping
- Coordination with the contractors and liaisons of the NGO.
Front Desk Officer
FUTURE CONCERN ASSOCIATES
03.2010 - 06.2011
- Walk in customer dealing
- 3
- Responsible for the Admin activities, arranging meetings and workshops
- Facilitating team leader and the manager in day-to-day work
- Record keeping and filing of the activities and liaison with the clients of Future Concern.
Data Entry Facilitator
UNHCR
05.2009 - 12.2009
- Registration of new IDPS and monitoring their safe return
- Error tracking and filtering of data.
Project Coordinator
SUSTAINABLE PEACE ANDDEVELOPMENT ORGANIZATION SPADO
05.2008 - 11.2008
- Worked on the project of YOUTH FOR PEACE as a Project Co-Ordinator
- Dealt with coordination between the registered members of the project
- Prepared registration forms and gained the basic knowledge about the overall working of the project
- Have arranged several events like seminars, discussions regarding peace, landmines and small arm issues in Pakistan.
PAKISTAN TELECOMMUNICATION LIMITED PTCL
06.2007 - 08.2007
- Worked as an internee for a period of 2 months in the sales department assisted and facilitated the team leader in the day-to-day work.
NIB HAYATABAD BRANCH PESHAWAR
06.2006 - 08.2006
Customer Services Representative
MOBILINK HEAD OFFICE PESHAWAR
06.2005 - 08.2005
- Worked in the then called PICI Ccommercial bank, as a, also worked for Account opening and, Worked in the Sales department for 3 months
- Facilitated the team in the sales of postpaid connections and blackberry phone sets.
Education
Bachelor of Business Administration (Hons) - undefined
Institute of Management Sciences University of Peshawar
01.2005 - 01.2009
HSSC (F.Sc) - undefined
Forward Girls College
01.2003 - 01.2005
SSC - Science
Forward Public School
Skills
COMPUTER SKILLSAdvance skills in internet, email and web browsingAdvance skills Microsoft officeGENERAL SKILLSGood Communications SkillsAnalytical SkillsExcellent negotiation skillsTeam motivator
Time management skills issued a bender for checking no I don't know
Timeline
Assistant Sales Manager
MARRIOTT HOTEL
01.2012 - 01.2014
Customer Relations Manager
FUTURE CONCERN ASSOCIATES
09.2011 - 01.2012
Administrator
INTERNATIONAL RELIEF AND DEVELOPMENT
06.2011 - 09.2011
Front Desk Officer
FUTURE CONCERN ASSOCIATES
03.2010 - 06.2011
Data Entry Facilitator
UNHCR
05.2009 - 12.2009
Project Coordinator
SUSTAINABLE PEACE ANDDEVELOPMENT ORGANIZATION SPADO
05.2008 - 11.2008
PAKISTAN TELECOMMUNICATION LIMITED PTCL
06.2007 - 08.2007
NIB HAYATABAD BRANCH PESHAWAR
06.2006 - 08.2006
Customer Services Representative
MOBILINK HEAD OFFICE PESHAWAR
06.2005 - 08.2005
Bachelor of Business Administration (Hons) - undefined
Institute of Management Sciences University of Peshawar
01.2005 - 01.2009
HSSC (F.Sc) - undefined
Forward Girls College
01.2003 - 01.2005
SSC - Science
Forward Public School