LAIBA AMIR
Wah Cantt
Summary
Meticulous Medical Laboratory Technologist with over 3 years of clinical training and over 1 year of international customer care experience, integrating technical expertise in biotechnology with outstanding customer support and communication skills.
Overview
2
2
years of professional experience
Work History
Medical Laboratory Technologist Trainee
Combined Military Hospital
Rawalpindi
02.2023 - 03.2025
- Performed diagnostic testing in virology, hematology, and molecular biology, supporting accurate and timely patient results.
- Operated and maintained laboratory instruments, including microscopes, centrifuges, and analyzers.
- Conducted key biotech procedures, such as PCR, ELISA, immunofluorescence, and electrophoresis, relevant to synthetic DNA workflows.
- Maintained accurate lab records and supported quality control processes, ensuring compliance with clinical standards.
Customer Service Specialist-Remote
CPR Electronic Recycling
01.2023 - 03.2024
- Delivered customer support via phone, chat, and email, resolving service issues, order inquiries, and product-related questions.
- Maintained accurate customer and order data using Excel and internal systems.
- Collaborated with logistics teams to address shipping delays and order status updates.
- Guided customers in navigating the website and selecting appropriate products.
Education
BS MLT -
National University Of Medical Sciences
Rawalpindi01.2025
Skills
- Phone and chat support
- Email marketing
- Appointment scheduling
- CRM
- Remote collaboration
- Technical product support(Biotech/Clinical)
- Clinical data management
- Quality control procedures
- Molecular diagnostics support
Languages
- English, Proficient
- Urdu, Fluent
Timeline
Medical Laboratory Technologist Trainee
Combined Military Hospital
02.2023 - 03.2025
Customer Service Specialist-Remote
CPR Electronic Recycling
01.2023 - 03.2024
BS MLT -
National University Of Medical Sciences