HASEEB ULLAH JAN
Kukikhel House Malik Wali Khan Kalai, Jamrud, Khyber Tribal District, Khyber Pakhtunkhwa
Summary
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banking Officer
Meezan Bank Limited
11.2024 - Current
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
- Collected customer information and completed new account forms.
- Explained account terms and conditions to customers.
- Provided customers with additional information regarding account services.
- Assisted customers with setting up or closing accounts, completing financing applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, certificates, and mutual funds.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Presented new and additional products and services to existing customers.
- Cross-sold bank products and services to meet customer needs and provide options.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Expanded client base by promoting new financial products.
Branch Services Officer
Meezan Bank Limited
06.2018 - Current
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Provided primary customer support to internal and external customers.
- Processed customers' deposits, transfers and cash withdrawals.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Project Coordinator
Young Leaders Forum Pakistan
11.2017 - 04.2018
- Onboarding newly hired staff members and coached on task prioritization.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress and technical problems.
Administrative Assistant - FI Distribution Hub
Pakistan Red Crescent - Merged Districts Chapter
03.2016 - 06.2016
- Received and sorted incoming packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed supplies orders to maintain adequate stock levels.
- Developed strategies to streamline and improve distribution hub procedures.
- Drafted correspondence and other documents for distribution hub Manager and Agencies heads in company's voice.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Intern Trainee
Medical Teaching Institution-Khyber Teaching Hospital
08.2015 - 10.2015
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Facilitated successful completion of projects of hiring of phlebotomist on contract for main laboratory.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
Education
Junior Associate Institute of Bankers Pakistan - In Progress - Stage 3
National Institute of Banking And Finance Pakistan
Karachi, Sindh, PakistanProfessional Banker of The IBP -
National Institute of Banking And Finance Pakistan
Karachi, Sindh, Pakistan04-2024
Master of Public Administration - Human Resources Management
Institute of Management Studies - UoPeshawar
Peshawar, Khyber Pakhtunkhwa, Pakistan07.2016
Bachelor of Science - Mathematics And Physics
Government Degree College-University of Peshawar
09.2013
Skills
- Community engagement
- Financial planning expertise
- Financial service expertise
- Client relationship management
- Comprehensive portfolio oversight
- Adherence to service standards
- Customer engagement through inbound and outbound calls
- Customer relationship management
- Innovative problem resolution
- Report creation
Certification
- Restoring Family Links , Pakistan Red Crescent
- Provincial Disaster Response Team , Pakistan Red Crescent
- Skills For Countering Violent Extremism and Peace Building , Peace Direct UK
- Project Cycle Management , UNDP
- Active Citizen , British Council
Languages
Pashto
Native language
English
Advanced
C1
Urdu
Proficient
C2
Affiliations
- Pakistan Red Crescent Society
- International Committee of the Red Cross
Timeline
Personal Banking Officer
Meezan Bank Limited
11.2024 - Current
Branch Services Officer
Meezan Bank Limited
06.2018 - Current
Project Coordinator
Young Leaders Forum Pakistan
11.2017 - 04.2018
Administrative Assistant - FI Distribution Hub
Pakistan Red Crescent - Merged Districts Chapter
03.2016 - 06.2016
Intern Trainee
Medical Teaching Institution-Khyber Teaching Hospital
08.2015 - 10.2015
Bachelor of Science - Mathematics And Physics
Government Degree College-University of Peshawar
Junior Associate Institute of Bankers Pakistan - In Progress - Stage 3
National Institute of Banking And Finance Pakistan
Professional Banker of The IBP -
National Institute of Banking And Finance Pakistan
Master of Public Administration - Human Resources Management
Institute of Management Studies - UoPeshawar
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