Krishna Joshi
London,UK
Summary
Motivated and results-driven retail and customer service professional with strong leadership, sales and operational management experience. Progressed rapidly from Sales Associate to Duty Manager, demonstrating strong decision-making, problem-solving and team coordination skills. Passionate about delivering excellent customer experiences and supporting business growth. Seeking opportunities to contribute to a fast-paced organisation through strong communication, organisation and customer-focused mindset.
Adaptable and driven individual with strong leadership and problem-solving skills, paired with effective communication and team-building abilities. Demonstrates proficiency in managing operations and ensuring customer satisfaction. Ready to contribute to success and smooth running of role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Duty Manager
Iceland Foods
London, UK
02.2024 - 12.2025
- Oversee daily store operations, ensuring efficient workflows and high productivity.
- Assist customers, resolve queries and maintain a positive shopping experience.
- Lead and motivate team members to maintain performance and customer satisfaction.
- Manage inventory, sales processes and store standards.
- Ensured customer satisfaction with prompt problem resolution.
- Oversaw stock checks and reordering, ensuring product availability at all times.
Business tutor
PRIVATE
INDIA, UK
01.2022 - 10.2025
- Implemented a structured learning plan to accelerate student progress, while compiling weekly reports.
- Supported and supervised children, delivering tailored lessons to develop academic skills, and liaised with families through 1-1 meetings.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported the team by demonstrating respect and a willingness to help.
- Demonstrated respect, friendliness, andwillingness to help wherever needed.
Sales Associate
Tech Mahindra
Noida, India
08.2020 - 09.2021
- Boosted sales figures through targeted marketing and customer engagement.
- Managed data and administrative tasks efficiently.
- Collaborated with the team to support sales processes and meet targets.
- Delivered excellent customer service to promote repeat business.
- Dealt with returns, ensuring customer satisfaction.
- Minimised opportunities for theft through attentive, proactive customer service.
Education
MBA - Business Administration
University of East London
UNITED KINGDOM 01.2024 - 01.2025
BSc - Political & Military Science
Hemvati Nandan Bahuguna Garhwal University
India 09.2020 - 08.2023
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer service & sales
- Retail operations management
- Project management
- Data analysis
- Sales strategies & promotions
- Business administration knowledge
- Complaint resolution proficiency
- Retail operations understanding
- Complaint handling excellence
- Critical evaluation
- Cloud computing basics
LANGUAGES
English
Advanced
Hindi
Proficient (C2)
INTERESTS
Avid sports player, thriving in team environments., Mentor for Business students, providing academic support and guidance., Community service & volunteering
Accomplishments
- Hult Prize Competition
- Managed a team to develop an innovative social enterprise solution for the Hult Prize Challenge.
- Conducted market research and designed a scalable business model for social impact.
- Presented the business plan and pitch deck to judges and investors.
Custom
- Eligible to work in the UK on a Post-Study Work Visa (valid until May 2027)
Timeline
Duty Manager
Iceland Foods
02.2024 - 12.2025
MBA - Business Administration
University of East London
01.2024 - 01.2025
Business tutor
PRIVATE
01.2022 - 10.2025
BSc - Political & Military Science
Hemvati Nandan Bahuguna Garhwal University
09.2020 - 08.2023
Sales Associate
Tech Mahindra
08.2020 - 09.2021