KOMAL SHAHRUKH ZAFAR
HR MANAGER
Rawalpindi,PB
Summary
Progressive experience in employee hiring, customer services, bank related matter. Success full background in customer services dealing and problem solving. Strong negotiation, public Speaking and problem-solving abilities. Highly motivated and have ability to work under pressure. Ability of multitasking, hardworking and trust worthy, Passionate about work. A positive can go attitude. During the professional life polished my skills and abilities and learned to how achieve the assigned goals.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
HR Manager
Amigos BPO
01.2023 - Current
- Recruitment coordination (scheduling interviews, job postings)
- Onboarding/offboarding employees and maintaining employee records.
- Payroll and attendance support.
- Ensuring compliance with labor laws and company policies and coordinating between departments.
- Organizing training sessions, events, or meetings
- Documentation and report preparation.
- Maintains the work structure by updating job requirements and job descriptions for all positions.
- Assist in posting job ads, screening resumes, scheduling interviews, and onboarding new hires.
HR Manager
Celebex Communications
01.2016 - 01.2023
- Maintains the work structure by updating job requirements and job descriptions for all positions.
- Recruiting Staff, conducting interviews, developing staff details and policies and procedures relating to new hires.
- Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending.
- Contributes to team effort by accomplishing related results changes.as needed.
- Handles working with payroll to ensure employees get paid on time and correctly. Other responsibilities include pensions, bonuses and compensation.
- Ensure the organisation's HR strategy and business goals align.
HR Manager
Back Office Solution
01.2016 - 01.2017
- Recruitment & Staffing Screen and hire agents, supervisors, and support staff. Coordinate job postings, interviews, and onboarding processes.
- Employee Relations Handle grievances, conflict resolution, and disciplinary actions. Promote a positive work environment and resolve workplace issues.
- Compliance & Policies Ensure compliance with labor laws and company policiesUpdate and enforce HR policies and handbooks.
- Payroll & Benefits Coordinate with payroll on attendance, leaves, and benefits. Address queries related to compensation and benefits.
- Employee Engagement Plan team-building activities and recognition programs. Track and improve employee satisfaction and retention.
Customer Care Representative
Wi-tribe Pakistan
10.2014 - 07.2016
- Customer support services on Calls Inbound and out bound customers.
- Technical support to the customer on call
- Satisfy the customer and solve their problems
HR & Accounts Assistant
N7 Corporate Group
01.2015 - 01.2016
- Maintain and update employee personal files, leave records, attendance, and documents.
- Assist in posting job ads, screening resumes, scheduling interviews, and onboarding new hires.
- Payroll Assistance help in processing monthly payroll, updating attendance sheets, calculating leave, and overtime.
- Support planning of team events, birthday celebrations, or employee engagement activities.
- Policy Compliance ensure staff adherence to HR policies, assist in drafting HR policies, and monitor code of conduct.
- Manage leave requests, maintain attendance reports, and coordinate with managers for approvals.
- Maintain daily records of financial transactions using accounting software (Xero, QuickBooks).
- Monitor office expenses, reimbursements, and petty cash.
- Reconcile bank statements and maintain accurate financial records.
- Provide supporting documents to external auditors and ensure records are up to date.
Education
MBA - HRM
Preston University
Islamabad, Pakistan03-2019
Bachelors of Commerce - undefined
Punjab Collage Pakistan
Intermediate of Commerce - undefined
Fatima Jinnah University
Matriculation - undefined
Fazaia Inter College
Skills
MS Office & Word
Personal Information
- CNIC Number: 37202-4188877-6
- Father's Name: Zafar Mehmood
- Date of Birth: 11/28/93
- Marital Status: Married
- Religion: Islam
Timeline
HR Manager
Amigos BPO
01.2023 - Current
HR Manager
Celebex Communications
01.2016 - 01.2023
HR Manager
Back Office Solution
01.2016 - 01.2017
HR & Accounts Assistant
N7 Corporate Group
01.2015 - 01.2016
Customer Care Representative
Wi-tribe Pakistan
10.2014 - 07.2016
Bachelors of Commerce - undefined
Punjab Collage Pakistan
Intermediate of Commerce - undefined
Fatima Jinnah University
Matriculation - undefined
Fazaia Inter College
MBA - HRM
Preston University
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