Komal Rabia

• Deal with final settlements of employees after clearance of HR department .
• Dealing with Voluntary pension scheme(VPS) of staff , managing personal information and record keeping.
• Monthly and annually review of Tax working of all staff and issue them NOC(No objection Certificate) after clearance of all pending dues.
• Reconciliation of payments with accounts according to the Income Tax Ordinance 2001.
• Issuing salary slips, posting journal entries, ledger balancing.
• Participated in annual audits preparation, facilitating a smooth process with minimal discrepancies identified by auditors.
• Strengthened internal controls through regular review, assessment, and implementation of updated policies.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Monitored front areas so that questions could be promptly addressed.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Facilitated cross-functional collaboration by working closely with other departments on financial matters.
• Improved financial reporting accuracy by streamlining data collection and analysis processes.
• Boosted overall efficiency within the finance department by automating repetitive tasks and implementing new software solutions.
• Collaborated with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
• Gathered and collected all financial information of employees and verified accuracy in system.

Account Opening, biometric record,and maintained complete documentation.

Deals with CPU ,Resolve discrepencies, Monitoring of ODD/Threshold/CNIC Expiry /Dormant Accounts.

Delivery and Record Keeping of Cheque Books and ATM Cards.

Responsible for Remittance and Fund Transfer Entries.

Processing and recording of Outward/inward clearance.

E-stamping,printing,generating of stamp paper and billing.

Perform dutyies as custodian of vault.

Issuance/cancellation/Handling of lost reported cases of Payorder/Demand Draft/CDR.

Deals with customer inquiries and provides them support through phone calls and emails.

Cater customer feedback, upselling products, and maintaining accurate records of customer interactions.

manage balance inquiry information,Tarrif plan of customer after following scripts and procedures.

Attend Hurdles and keep up to date for new product,promotions and benefits of customer.