Komal Habib
Lahore, Punjab,PB
Summary
Customer service professional with proven ability to drive sales and build strong client relationships. Known for collaborative team efforts and achieving results through adaptability and reliability. Skilled in conflict resolution and upselling techniques, embodying customer-first mindset.
Overview
4
4
years of professional experience
Work History
Customer Sales and Service Expert
E Tech Roots
05.2024 - 11.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Processed customer orders efficiently, ensuring accuracy and timely fulfillment.
- Assisted in product recommendations based on customer needs and preferences.
- Utilized CRM software to track customer interactions and improve service responses.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Success Specialist
MTS
02.2023 - 04.2024
- Facilitated onboarding processes to enhance customer engagement and retention.
- Managed customer inquiries through various communication channels to ensure timely resolutions.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to streamline issue resolution and enhance service delivery.
- Provided proactive support by identifying potential issues before they escalated to critical levels.
Senior Customer Sales Consultant
Budget Support
07.2021 - 01.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem solving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Education
Bachelor of Science - Chemistry
GCUF
03-2021
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Sales management
- Contact follow-up
- Business development
- Teamwork and collaboration
- Calm and professional under pressure
- Customer service
- Service upselling
Languages
Urdu
Native language
English
Advanced
C1
Timeline
Customer Sales and Service Expert
E Tech Roots
05.2024 - 11.2025
Customer Success Specialist
MTS
02.2023 - 04.2024
Senior Customer Sales Consultant
Budget Support
07.2021 - 01.2023
Bachelor of Science - Chemistry
GCUF