Kiran Naqvi
Front Disk Officer -Assistant Human Resources
Karachi, Sindh
Summary
Proven track record in enhancing guest experiences and streamlining front office operations at Heytech LTD, showcasing exceptional customer service and office organization skills. Leveraged listening abilities and telephone etiquette to resolve issues efficiently, fostering a positive work environment and boosting guest satisfaction. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist -Assistant Human Res
Heytech LTD
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist .Tele Recovery
S M Suhail & Co Chartered Accountants
11.2020 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Teacher
Ghulam E Abbas School
04.2019 - 11.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Teacher
The Educators School
08.2017 - 03.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Front Desk Receptionist-Tele Revoery
Ali Builder
11.2015 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
K M Girls Sec School
Kharadar 05.2001 -
Interment
Ronaq E Islam Degree Collage
Karachi, Sindh, Pakistan 05.2001 -
Skills
Customer Service
Timeline
Front Desk Receptionist -Assistant Human Res
Heytech LTD
06.2024 - Current
Front Desk Receptionist .Tele Recovery
S M Suhail & Co Chartered Accountants
11.2020 - 06.2023
Teacher
Ghulam E Abbas School
04.2019 - 11.2020
Teacher
The Educators School
08.2017 - 03.2018
Front Desk Receptionist-Tele Revoery
Ali Builder
11.2015 - 09.2017
High School Diploma -
K M Girls Sec School
05.2001 -
Interment
Ronaq E Islam Degree Collage
05.2001 -
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