Kiran Hameed

Key responsibilities included but were not limited to:

• Coordinating with department heads to plan the workforce, including headcount and budget planning, and revising monthly organograms.

• Reviewing and authorizing departmental hiring requests and collaborating with the recruitment team.

• Administering employee onboarding process, conducting orientations, and coordinating for their logistics support.

• Working on restructuring of departments, including reviewing, and adjusting salaries, reassessing job titles, job descriptions and responsibilities.

• Designing and rolling out new / revised policies and HR Policy Manuals.

• Preparation of Process Manuals with collaboration of department heads. • Deploying people-i (HRMS) in group companies and coordinating with software development team.

• Conducting and coordinating monthly trainings programs for multiple tiers.

• Processing employee probation evaluations, financial approvals.

• Collaborating on compensation & benefit programs including payroll coordination, devising and calculation of monthly target incentives and sales commissions.

• Conducting bi-annual performance evaluations on People-i.

• Managing employee’s health and group life insurance.

• Executing employee rewards and recognition programs and activities.

• Managing Best People Practices, including festive bonuses for NM Staff. • All other tasks assigned by senior management.

• Spearheaded the development and implementation of a comprehensive communication strategy that effectively cascaded the CEO's vision and goals throughout the GSB group.
• Established a robust performance management system that aligned individual and team objectives with the CEO's strategic priorities.
• Facilitated cross-functional collaboration between the CEO's office and other departments, ensuring seamless alignment with the CEO's vision and goals, leading to in interdepartmental collaboration projects.
• Conducted regular feedback sessions with team members to ensure their understanding of the CEO's vision and to foster continuous improvement in alignment efforts,
• Conducted an in-depth analysis of attrition rates, identifying gaps in the recruitment policy and implementing corrective measures that reduced attrition.

• Led a team of 2-3 business management professionals, providing coaching, and mentorship.
• Onboarded & integrated new team members, accelerating their learning curve and contribution to the team.
• Facilitated communication and collaboration between team members and other departments.
• Reduced team turnover by fostering a positive and supportive work environment.
• Increased team productivity through the implementation of new project management methodologies.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Facilitated communication and collaboration between software development and other departments.
• Managed project timelines, budgets, and resources, ensuring successful project completion

• Facilitated interdepartmental meetings with the CEO, guaranteeing the prompt availability of critical information and thorough cross-functional analysis.
• Delivered actionable insights to support strategic decision-making and strengthen competitive advantage.
• Offered data-driven recommendations, promoting informed decision-making and aligning the leadership team with strategic objectives.

• Supervised all operations of the customer care center, ensuring efficient handling of customer complaints and inquiries.
• Managed billing processes and financial operations, maintaining accuracy and compliance with company policies.
• Oversaw administrative tasks and IT support to ensure smooth and uninterrupted service delivery.
• Directed sales efforts, driving revenue growth and achieving sales targets through effective customer engagement strategies.
• Led and motivated a team of customer service representatives, fostering a collaborative and high-performance work environment.
• Implemented process improvements and best practices to enhance customer satisfaction and operational efficiency.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with customers to identify needs and expectations.
• Reduced customer complaints with proactive issue identification and resolution strategies.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.