Kinza Burney
Summary
With over 10 years of diverse professional experience, I have built a strong foundation in communication, management, sales, and marketing. My 7 years in communication and team management have equipped me with exceptional leadership, client handling, and operational coordination skills, while my subsequent 4 years in sales and marketing have allowed me to drive measurable business growth, build client relationships, and deliver impactful results.
I’m passionate about creating strategies that connect business goals with customer needs, ensuring productivity, profitability, and long-term success.
Overview
14
14
years of professional experience
Work History
Senior Key Account Executive – Priority Services (Communications – Corp Sales)
Get Licensed UK
12.2022 - Current
- Lead as a process head for the Corporate Sales department handling the core-frontline operations i.e. to provide after-sales services to the Companies registered with Get Licensed for bookings.
- Handling all cooperate clientele of Get Licensed.
- Handling all high-end client’s business (executing sales & after sales facilities)
- Working on new projects planning, executing, testing, launching and taking feedback and stats after the project is launched.
- Work and complete various projects assigned by the Head of the Department including testing of products, apps & new modules
- Handling individual sales (B2C)
Assistant Manager (Communications – Client Services)
EFU Life Assurance Ltd
02.2022 - Current
- Lead as a process head for the communication section of the client services department
- Handling the core-frontline operations i.e. to provide after-sales services to EFU Life clients.
- Manage the team of communication section and ensure that daily tasks are completed on time.
- Work and complete various projects assigned by the Head of the Department
- Provide solutions to the policyholders if they face any issues regarding their policy’s profitability.
- Coordinating with the Complaints Resolution Section to resolve queries from the PMDU and SECP.
- Train new recruits and resolve the issues of the team if they face any problems regarding to their tasks.
- Working on new projects planning, executing, testing, launching and taking feedback and stats after the project is launched.
Executive Officer (Communications – Client Services)
EFU Life Assurance Ltd
02.2020 - 02.2022
- Provide after-sales services to EFU Life customers by handling client queries and complaints
- Keep a strong follow-up of critical issues which are required to be resolved within the TAT time.
- Helping a large volume of customers every day with a positive attitude and focus on satisfaction.
Senior Officer (Communications – Client Services)
EFU Life Assurance Ltd
03.2018 - 02.2020
- Provide after-sales services to EFU Life customers by handling client queries and complaints via email.
- Keep a strong follow-up of critical issues which are required to be resolved within the TAT time.
- Provide a detailed calculation to the clients regarding the cost incurred along with the value of their policy.
Officer (Communications – Client Services)
EFU Life Assurance Ltd
08.2016 - 03.2018
- Provide after-sales services to EFU Life customers by handling client queries and complaints via email.
- Helping a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provide a detailed calculation to the clients regarding the cost incurred along with the value of their policy.
Client Services & Event Co-coordinator
Mines Marketing (Kuala Lumpur)
01.2014 - 01.2015
- Manage BTL marketing activities for the company and its clients
- Engage and interact with potential customers during the marketing activities
- Organizing and managing events.
- Provide marketing plans which were needed to be conducted for brands.
Administration & Floor supervisor
Sahara Tamiraat
01.2013 - 01.2014
- Manage the administration team and assign tasks to avoid any hassle on the floor
- Handling Administrative work
- Leading team and new projects.
Administration & Floor supervisor
Allied Bank
01.2012 - 01.2012
- Assist team associates in daily routine tasks
- Provide customer services
Education
LLB -
University of Karachi
01.2022
Bachelor of Arts - undefined
University of Karachi
01.2017
Intermediate - undefined
CIBES College
01.2010
Matriculation - undefined
Bahria Foundation School
01.2008
Skills
- Proficient at Oracle
- MS Excel
- MS Word
- MS PowerPoint
- Team Management
- Communication
- Conflict Resolution
- Projects & system testing
Trainings & Achievement
- Services Quality Training by Exelon.
- FACTS by Funverks.
- Clear Communication by ITC.
- Write Right by ITC.
- Employee of the Month at EFU Life Assurance October 2019.
- Best Team at AIESEC Youth Business Forum.
- Customer Service by Nicky McCrudden
- Introduction to GDPR Nicky McCrudden
- The Get Licensed Productivity System by Shahzad Ali
- Building Self Confidence by Todd Dewett
- Enhance your productivity by Effective noting by Rizzo
- Getting things done by David Alen
- How to set Goals by Dorie Clark
- Making quick decisions by Todd Dewett
- Mastering common interview questions by Valerie Sutton
- Quality Standards by Brad Cleveland
- Awakening Compassion at work by Blinkist
- Human Centered leadership by Sesil Pir
- The Six Morning habits of high Performers by Pete Mockstits
Timeline
Senior Key Account Executive – Priority Services (Communications – Corp Sales)
Get Licensed UK
12.2022 - Current
Assistant Manager (Communications – Client Services)
EFU Life Assurance Ltd
02.2022 - Current
Executive Officer (Communications – Client Services)
EFU Life Assurance Ltd
02.2020 - 02.2022
Senior Officer (Communications – Client Services)
EFU Life Assurance Ltd
03.2018 - 02.2020
Officer (Communications – Client Services)
EFU Life Assurance Ltd
08.2016 - 03.2018
Client Services & Event Co-coordinator
Mines Marketing (Kuala Lumpur)
01.2014 - 01.2015
Administration & Floor supervisor
Sahara Tamiraat
01.2013 - 01.2014
Administration & Floor supervisor
Allied Bank
01.2012 - 01.2012
Bachelor of Arts - undefined
University of Karachi
Intermediate - undefined
CIBES College
Matriculation - undefined
Bahria Foundation School
LLB -
University of Karachi
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