Khushbu Akram
Customer Service Representative
Lahore, Punjab
Summary
Driven Customer Service Representative with a proven track record at Mind bridge Private, adept in handling diverse customer queries and improving online navigation experiences. Excelled in active listening and call management, enhancing customer satisfaction. Skilled in both product knowledge and fostering positive interactions, consistently achieving and surpassing company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Mindbridge Private
Lahore, Punjab
11.2022 - Current
- Worked in different LOBs and have done many temporary projects related to documentation, food-related queries across the globe.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 70 to 100 calls per day from customers
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
MBA - Finance
University of Central Punjab
Lahore, Punjab, Pakistan 09.2013 - 12.2017
Bachelors in Commerce - Commerce
Punjab College
Lahore, Punjab, Pakistan 09.2010 - 09.2013
Intermediate in General Science - General Science
Government Ayesha Degree College For Women
Lahore, Punjab, Pakistan 09.2008 - 09.2010
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Certification
Professional Developement and Cooperate Training
Timeline
Customer Service Representative
Mindbridge Private
11.2022 - Current
Volunteer In Service
05-2017
SAP training
03-2017
Professional Developement and Cooperate Training
05-2014
MBA - Finance
University of Central Punjab
09.2013 - 12.2017
Bachelors in Commerce - Commerce
Punjab College
09.2010 - 09.2013
Intermediate in General Science - General Science
Government Ayesha Degree College For Women
09.2008 - 09.2010
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