Khurram Tahir
Professional Banker
Karachi,Sindh
Overview
8
8
years of professional experience
1
1
Language
Work History
Loan officer
Advans Microfinance Bank
Karachi
02.2022 - 05.2022
- Ensured compliance with all federal and state regulations throughout the loan origination process
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients
- Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
Counter Service Officer
Bank Alfalah Pakistan Ltd
Karachi
09.2016 - 11.2021
- Assisted in loss prevention efforts by following established protocols for identifying potential fraud or theft situations
- Contributed to inventory management efforts by tracking stock levels at the counter and reporting shortages or discrepancies promptly
- Assisted in training new employees, sharing knowledge of company policies and procedures to ensure consistent service quality
- Maintained thorough knowledge of products and services offered, enabling informed recommendations tailored to individual customer needs
- Handled sensitive customer data responsibly while processing transactions or updating account records, adhering strictly to privacy regulations
- Supported the implementation of new technology or systems at the counter, offering feedback and suggestions to improve processes further
- Streamlined counter operations for improved efficiency by organizing resources and implementing best practices
- Promoted a positive and welcoming environment, addressing customer concerns promptly and effectively
- Communicated proactively with colleagues regarding any changes in shift coverage or other operational matters requiring prompt attention
- Built strong relationships with customers by consistently delivering attentive and professional service
- Processed customer orders with precision, verifying all details to minimize errors and maximize satisfaction
- Demonstrated adaptability when faced with unexpected challenges at the counter, swiftly adjusting strategies or tactics as needed without compromising service quality
- Enhanced customer satisfaction by efficiently handling service requests and providing accurate information
- Increased sales revenue by cross-selling additional products or services when appropriate during interactions with customers
- Ensured cleanliness of the counter area through regular maintenance tasks such as wiping down surfaces, sweeping floors, and restocking supplies as needed
- Collaborated with team members to optimize workflow, contributing to a supportive work atmosphere focused on teamwork.
Sales Executive
JF Carpets & Interiors
Karachi, Sindh
02.2014 - 12.2015
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
Education
Bachelor of Science - Computer And Information Sciences
University of Sindh Sindh Karachi
May 2003
High School Diploma - undefined
Ship Owner's Boys College
July 1999
Science - undefined
St' Lawrence's Boys Secondary School
March 1993
Certifications Java Certified, Digital Marketing Network - undefined
Advans Microfinance Bank
Feb 2023
Interests
Watching Cricket, Playing Indoors Games, Playing Cricket, Listening Music, Praying
Skills
- Microsoft Excel
- Microsoft Word
- Retail Sales Customer Service
- Active Listening
- Order Fulfillment
- Senior Leadership Support
- Credit Card Payment Processing
- Customer Relations
- Refund Processing
- Retail Materials Management
- Technical Support
- Schedule Mastery
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingHealthcare benefits401k matchWork from home optionAdditional Information
A Passionate person with innovative ideas and have suitable work ethics to work for any organization
Timeline
Loan officer
Advans Microfinance Bank
02.2022 - 05.2022
Counter Service Officer
Bank Alfalah Pakistan Ltd
09.2016 - 11.2021
Sales Executive
JF Carpets & Interiors
02.2014 - 12.2015
Bachelor of Science - Computer And Information Sciences
University of Sindh Sindh Karachi
High School Diploma - undefined
Ship Owner's Boys College
Science - undefined
St' Lawrence's Boys Secondary School
Certifications Java Certified, Digital Marketing Network - undefined
Advans Microfinance Bank
Certification
Java Certification, Digital Marketing Network