Summary
Overview
Work History
Education
Skills
Research Paper
Personal Information
Active Memberships
Timeline
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Khurram Latif

Khurram Latif

Customer Services Executive
Faisalabad

Summary

Dedicated and customer-focused Customer Service Representative with 4 years of experience delivering high-quality support in fast-paced environments. Proven ability to handle customer inquiries, resolve complaints efficiently, and maintain high satisfaction ratings. Skilled in using CRM tools, managing inbound/outbound calls, and communicating clearly with diverse clients. Passionate about building positive relationships and contributing to company success through exceptional service and professionalism.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

UNITED GROUP OF INDUSTRIES
04.2021 - Current
  • Handled customer queries and complaints professionally via phone and in-person
  • Maintained satisfaction scores above 86% through effective communication and problem-solving
  • Worked in high-pressure environments with consistent service delivery
  • Collaborated with team members to improve service delivery during high-traffic periods.

Education

BS HONS. - ECONOMICS

Government College University Faisalabad
09.2016 - 09.2020

I.COM - Accounting, Statistics, Mathematics, Economics

Punjab Group of Colleges
06.2013 - 05.2015

Skills

  • Active Listening

  • Clear Verbal Communication

  • Professional Email/Chat Etiquette

  • Multilingual Communication (if applicable)

  • Communication Skills

  • Root Cause Analysis

  • Creative Problem Solving

  • Decision Making

  • Time Management

  • CRM Software (eg, Salesforce, Zendesk, Freshdesk)

  • Microsoft Office (Excel, Outlook, Word)

  • Call Center Systems (Inbound/Outbound)

  • POS Systems (if in retail/hospitality)

  • Teamwork & Professionalism

  • Problem-solving

  • Staff training

  • Collaboration with Support Teams

  • Adaptability to Company Changes

  • Meeting KPIs (calls handled, resolution rate, CSAT)

  • Punctuality & Attendance

Research Paper

Population Explosion a threat to the economy of Pakistan

Personal Information

  • Date of Birth: 02/08/97
  • Gender: Male
  • Nationality: Pakistani
  • Height: 5.8 ft
  • Weight: 79 kg

Active Memberships

  • Blood Donor Society
  • Sports Society
  • Human Welfare Society
  • Cultural Society

Timeline

Customer Service Representative

UNITED GROUP OF INDUSTRIES
04.2021 - Current

BS HONS. - ECONOMICS

Government College University Faisalabad
09.2016 - 09.2020

I.COM - Accounting, Statistics, Mathematics, Economics

Punjab Group of Colleges
06.2013 - 05.2015

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Khurram LatifCustomer Services Executive