Cycling, Reading Books, Indoor Sports
Months in Network Service Providers Sourcing and Management
Khurram Jamal
Technical Analyst (Network Service Providers Sourcing & Management)
A-20, Al-Hilal Society, Opposite Askari Park, Karachi,Sindh
Summary
- Associate Technical Analyst in Network Service Providers Sourcing & Procurement for 6 months and present lending technical knowledge to generate network design, thought and implementation.
- Resourceful experience researching and crafting custom procedures and processes to resolve technology problems.
- Monitoring network load to optimize the traffic flowing through various servers, culling knowledge to bolster IT service delivery and troubleshooting.
- QA for the servers to be delivered for production.
- Cost cutting approach for the entire infrastructure and for the betterment of the service delivery and organization
- Senior Technical Support Engineer in Customer Success Department for 3 years. Trained in project and time management with extensive knowledge of Virtual Private Networks installation to various Operation Systems.
- Resolution of various technical issues in real-time for the customers located around the world. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
- On-boarding the customers from different platforms and providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
6
6
3
3
Years in Customer Success Department
Work History
Associate Technical Analyst
Gaditek Associates
Karachi, Pakistan
07.2020 - Current
Reporting to the Network Planning Manager.
- Monitoring, management, and planning on service-level metrics to streamline IT assessment.
- Technical issues resolution for entire network infrastructure.
- On-boarding the data centers, co-locations for different geo-locations.
- Cost analysis for the entire network, finalizing the cost for major projects
Senior Customer Service Representative
Gaditek Associates
Karachi, Sindh
05.2017 - 06.2020
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Engaged clients on live chats and support tickets to answer service related queries.
- Gathering product feedback and forwarding it to the application team.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
M.Engg - Computer Network And System Security
NED University Of Engineering & Technology
University Road, Karachi 12.2017 - 11.2020
B.E. - Electronic Engineering
NED University Of Engineering & Technology
University Road, Karachi 01.2013 - 01.2017
Intermediate - Pre-Engineering
DJ Government Science College Karachi
Dr Ziauddin Ahmed Rd, Saddar Karachi, Karachi City 05.2010 - 05.2012
Matriculation - Science
Happy Home School
Society Campus 5/3، Shaheed-e-Millat Road, Karachi 05.2008 - 05.2010
Skills
Network Maintenance
undefinedQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Accomplishments
Completed Online Certifications for Practical Exposure ( Udemy, Inc. )
1. Learn Ethical Hacking From Scratch
2. Learn Python and Ethical Hacking From Scratch
3. Website Hacking & Penetration Testing & Bug Bounty Hunting
4. Learn Social Engineering From Scratch
Certification
Learn Ethical Hacking From Scratch
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Website Hacking / Penetration Testing & Bug Bounty Hunting
12-2020
Learn Python & Ethical Hacking From Scratch
11-2020
Learn Ethical Hacking From Scratch
10-2020
Associate Technical Analyst
Gaditek Associates
07.2020 - Current
M.Engg - Computer Network And System Security
NED University Of Engineering & Technology
12.2017 - 11.2020
Senior Customer Service Representative
Gaditek Associates
05.2017 - 06.2020
B.E. - Electronic Engineering
NED University Of Engineering & Technology
01.2013 - 01.2017
Intermediate - Pre-Engineering
DJ Government Science College Karachi
05.2010 - 05.2012
Matriculation - Science
Happy Home School
05.2008 - 05.2010
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