KHIZER Ali SHAH
Sialkot
Summary
Communicative customer service professional, motivated to maintain customer satisfaction, and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems, paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ufone-PTCL joint office
Sialkot
01.2024 - 10.2024
- Conferred with customers by telephone or in person to provide information about products or services.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Developed positive relationships with customers through friendly interactions.
Assistant Branch Manager
Jubilee Family Takaful
Sialkot
03.2023 - 12.2023
- Planned work schedules to maintain adequate staffing levels.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provided training to new employees on company policies and procedures.
Education
High School Diploma -
Cadet College Pasrur
Pasrur04-2022
BBA - Business Administration and Management
Virtual University
GujranwalaSkills
- Employee training
- Time management
- Scheduling
- Typing Speed [30 wpm]
- Sales support
- Billing procedures
- Staff scheduling
- Inventory control
- Customer relationship management
Languages
Urdu
First Language
English
Advanced (C1)
C1
Affiliations
- Dynamic customer service professional with a proven track record at Ufone PTCL, enhancing satisfaction and driving sales through effective communication and active listening. Skilled in payment processing and call handling, I excel in training teams and managing schedules to optimize performance and customer experience.
Timeline
Customer Service Representative
Ufone-PTCL joint office
01.2024 - 10.2024
Assistant Branch Manager
Jubilee Family Takaful
03.2023 - 12.2023
High School Diploma -
Cadet College Pasrur
BBA - Business Administration and Management
Virtual University
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