Khizar Awan
Customer Service Specialist.
Rawalpindi,Punjab
Summary
Confident professional with a background in processing sales contracts and managing departmental workflows. An effective Sales Operations Analyst promoting exceptional insight into customer buying habits and proficiency in Software.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Team Leader, Sales Operations
Innovative Solutions BPO
Rawalpindi , Punjab
01.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Representative
RMS Global
Rawalpindi , Punjab
03.2018 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Matriculation - Science
Shaheen Model Public School
Garhi Habibullah Khan 03.2010 - 03.2016
FSC - Pre-Engineering
ICAMS Colleges
Garhi Habibullah Khan 03.2016 - 04.2018
Skills
Relationship building
Telemarketing expertise
Metrics Tracking
Client Service
Safety processes and procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader, Sales Operations
Innovative Solutions BPO
01.2021 - Current
Customer Service Representative
RMS Global
03.2018 - 12.2020
FSC - Pre-Engineering
ICAMS Colleges
03.2016 - 04.2018
Matriculation - Science
Shaheen Model Public School
03.2010 - 03.2016