Khayyam Khawar

Work History

Technical Support Specialist

KeepTruckin

United States, San Francisco

11.2020 - Current

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Configured hardware, devices and software to set up work stations for employees.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Pacific and Eastern time zones.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Helped streamline repair processes and update procedures for support action consistency.
Recorded and maintained relevant notes for each client and work order.
Resolved 50 - 70 technical support inquiries per day.
Fielded average of 50 - 70 inbound phone calls to deliver effective support and remotely resolve service issues.
Submitted service tickets for equipment maintenance requests.

Freelancer

Fiverr

Israel, Tel Aviv

03.2019 - Current

Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
Managed competing deadlines with efficiency.
Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
Completed thorough research into assigned topics.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Customized brand message to reach and capture target audience interest and drive engagement.
Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Presented clients with unique copy options based on overall marketing objectives.
Produced original, creative content for promotional advertisements and marketing materials.
Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
Provided front-end website development using WordPress, Hubspot and other editing software.

Customer Service Specialist

IBEX Global Solutions (Pvt.) Ltd.

Islamabad, Punjab

07.2020 - 11.2020

Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Described and explained details about SquareTrade Warranty options to inform customers and guide purchasing decisions.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Answered average of 40 to 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Recorded product or service failure complaints and notified appropriate departments.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

News Writer

News Network International (Pvt.) Ltd.

Islamabad, Punjab

05.2018 - 07.2019

Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
Evaluated and followed up on news leads and news tips to develop story ideas.
Pursued and developed stories independently and for assignment, covering range of topics.
Conceptualized, pitched, assigned and monitored stories from origination to publication.
Reported to Editor-In-Chief about news articles for print, daily staff happenings and creation of company newsletter.
Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
Followed through on beat sources, contacts and leads to gather information for stories.
Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
Performed research and checked all facts to maintain high standard of journalistic integrity.
Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.

Customer Sales Representative

First Step Communication (Pvt.) Ltd.

Rawalpindi, Punjab

11.2018 - 12.2018

Conferred with customers about concerns with products or services to resolve problems and drive sales.
Contacted potential customers to capitalize on sales opportunities.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Educated customers on promotions to enhance sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Academic Writer

Skyscrapers (Pvt.) Ltd.

Rawalpindi, Punjab

06.2018 - 08.2018

Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Managed competing deadlines with efficiency.
Wrote 1500 word assignments according to instructions.
Completed thorough research into assigned topics.
Organized material to research and complete writing tasks.
Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
Completed accurate and polished formatting in line with publishing standards prior to submission.
Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.

Summary

Overview

Work History

Technical Support Specialist

Freelancer

Customer Service Specialist

News Writer

Customer Sales Representative

Academic Writer

Education

Bachelor of Science - International Relations

Skills

Accomplishments

Certification

Work Availability

Interests

Timeline

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