Packet tracer
Khawar Rais
Network Engineer
Karachi,Sindh
Summary
Solutions-driven IT professional proficient in network engineering. Strategic and analytical with an organized approach and aptitude for project management and product support. Well-versed in conducting critical analyses and problem-solving. Committed to providing high-level solutions that drive revenue.
Overview
1
1
Certification
8
8
years of post-secondary education
Work History
Technical Support Engineer
Sybrid Private Limited - A Lakson Group of Company
Karachi
01.2021 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Engineering - Telecommunication
Usman Institute of Technology
Karachi, Pakistan 10.2016 - 10.2020
INTERMEDIATE - Engineering (Pre-Engineering)
Govt College For Men, Nazimabad, Karachi
Karachi, Pakistan 04.2014 - 04.2016
MATRICULATION -
S.M Public Academy
Karachi, Pakistan 03.2012 - 03.2014
Timeline
Technical Support Engineer
Sybrid Private Limited - A Lakson Group of Company
01.2021 - Current
Bachelor of Engineering - Telecommunication
Usman Institute of Technology
10.2016 - 10.2020
INTERMEDIATE - Engineering (Pre-Engineering)
Govt College For Men, Nazimabad, Karachi
04.2014 - 04.2016
MATRICULATION -
S.M Public Academy
03.2012 - 03.2014
Cisco Certified Network Associate from Saylani Mass IT Training Programm
Certification
Cisco Certified Network Associate from Saylani Mass IT Training Programm
Skills
Performance Optimization
undefinedSoftware
Matlab
Raspberrypi
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