Khaqan Aamir
Rawalpindi, Punjab,PB
Summary
Dynamic Technical Support Engineer with a proven track record, specializing in system rollouts and high-level troubleshooting. Expert in Jira and adept at critical thinking, I significantly enhanced user understanding and system performance. Excelled in translating complex technical information into clear, user-friendly terms, demonstrating exceptional problem-solving skills and technical proficiency.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
TalentPop
06.2024 - Current
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Documented faults and bugs for referral to development staff for use in updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Engineer
Medvidi
05.2022 - 07.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Used Jira to create a bug report for the backend team
- Diagnosed and troubleshot hardware, software and network issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Computer Science
Foundation University
New Lalazar, Rawalpindi07.2023
Skills
- MY SQL
- Jira
- Salesforce
- Gorgias
- Intercom
- PostgreSQL
- SupaBase
- TypeScript
- Node
- Nest
- Express
- Critical Thinking
Timeline
Technical Support Engineer
TalentPop
06.2024 - Current
Technical Support Engineer
Medvidi
05.2022 - 07.2024
Bachelor of Science - Computer Science
Foundation University
Similar Profiles
Marjorie FabioMarjorie Fabio
Internal Recruitment Manager at TalentPopInternal Recruitment Manager at TalentPop
Muhammad KhaqanMuhammad Khaqan
Customer Operations Specialist at TalentPopCustomer Operations Specialist at TalentPop
Vince Philip HinautVince Philip Hinaut
Customer Service Representative at TALENTPOPCustomer Service Representative at TALENTPOP