KHALIL ULLAH
Karachi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Airport-customer-service-agent
Air Blue
Karachi
02.2022 - 07.2023
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used Software to prepare pre-departure and post-departure reports and passenger manifests.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Computer Operator
Yunus Textile Mills Ltd.
Karachi
12.2019 - 01.2022
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained spreadsheets of data across multiple systems.
- Processed requests for service from internal and external customers.
- Retrieved information and performed data entry using appropriate computer programs.
Airport Service Agent
Shaheen Airlines
Karachi
01.2018 - 08.2019
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used Software to prepare pre-departure and post-departure reports and passenger manifests.
- Introduced complex baggage screening system, increasing screening accuracy Number%.
- Used airline computer system to create airline tickets and boarding passes.
Education
Software Engineer - Computer Engineering
Aptech Computer Education
Karachi, Pakistan10.2017
Intermediate - Computer Science
Jamshoro College
Jamshoro, Sindh09.2017
Skills
- Emergency Procedures
- Customer Satisfaction
- Making Announcements
- Passenger Documentation
- Service Quality
- Customer Loyalty
- Flight Schedule Coordination
- Service Delivery
- Special Needs Clients
- Passport Checks
- Learning and Development
- Microsoft Office
- Assist Passengers
- Data Entry
- Inventory Control
- Baggage Handling Procedures
Timeline
Airport-customer-service-agent
Air Blue
02.2022 - 07.2023
Computer Operator
Yunus Textile Mills Ltd.
12.2019 - 01.2022
Airport Service Agent
Shaheen Airlines
01.2018 - 08.2019
Software Engineer - Computer Engineering
Aptech Computer Education
Intermediate - Computer Science
Jamshoro College
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