Khalid Raza
Web Develpoer
Islamabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Web Developer
VaultsPay,Islamabad
Islamabad
02.2021 - Current
- Dynamic web developer with expertise in a wide array of technologies, including HTML, CSS, JavaScript, Laravel, Node.js, and Spring.
- Spearheaded the development of a comprehensive ERP system in Laravel PHP, streamlining attendance tracking, leave applications, and other employee-related functionalities.
- Led the implementation of a customer support platform in Node.js, enhancing user interactions and ensuring prompt query resolution.
- Played a pivotal role in the creation of a risk management system using Laravel Lumen, contributing to the company's strategic decision-making process.
Successfully integrated Regal Asset into the Laravel framework, showcasing adaptability and seamless third-party system integration. - Developed a cryptocurrency exchange platform in Node.js, demonstrating proficiency in emerging technologies and financial systems.
- Currently engaged in the design and implementation of a card management system using Spring, showcasing versatility across multiple frameworks and languages.
- Extensive experience working with databases, including MySQL, PostgreSQL, and MongoDB, ensuring efficient data management and retrieval.
Consistently delivered high-quality projects on time and within budget, earning recognition for technical excellence and problem-solving skills.
Customer Service Representative
First Step Communication
Islamabad, PB
10.2019 - 12.2020
- Provide exceptional customer service through inbound and outbound calls,
- Addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Effectively handle a high volume of calls while maintaining a professional and courteous demeanor.
- Demonstrate strong product knowledge to assist customers with product-related questions and concerns.
- Accurately document customer interactions and details in the company's CRM system.
- Collaborate with cross-functional teams to resolve escalated issues and ensure timely resolution.
- Meet and exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Proactively identify and address customer needs, offering additional products or services when appropriate.
Education
BS CS - Computer Science
PMAS Arid Agriculture University
Rawalpindi,Pakistan 10.2015 - 07.2023
Skills
Website optimization
undefinedTimeline
Web Developer
VaultsPay,Islamabad
02.2021 - Current
Customer Service Representative
First Step Communication
10.2019 - 12.2020
BS CS - Computer Science
PMAS Arid Agriculture University
10.2015 - 07.2023
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