Khadija Qadoos
Islamabad
Summary
Multi-talented Content Writer well-versed in research, writing and editing wide range of content. Creative professional with background in writing and authorship, skilled in crafting compelling narratives across various genres. Possess strong research abilities and known for high productivity and efficient task completion. Excel at communication, creativity, and adaptability, ensuring seamless collaboration and compelling content creation across various platforms.
Overview
10
10
years of professional experience
Work History
Content Writer/Research Writer/Freelancer
Upwork, Fiverr, Uvocorp
Islamabad
03.2015 - 01.2025
- Organized and tracked multiple projects to meet tight deadlines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Drafted outlines for book chapters based on author's input and feedback.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Wrote copy for client advertising campaigns.
- Compiled data gathered through research into well-structured documents ready for publication.
- Prepared and formatted work for publication and submitted to printers or publishers.
- Collaborated closely with individuals to ghostwrite articles on various topics.
- Researched topics of interest to ensure accuracy of information provided in writing projects.
- Implemented SEO strategies in writing to enhance online visibility.
- Proofread and edited peers' writings to ensure clarity and coherence.
- Created original content that met clients' expectations while staying true to the author's voice.
- Crafted compelling headlines and captions to attract and retain readers' attention.
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Wrote sales copy, letters and other advertising and marketing material.
- Conducted keyword research to optimize content for search engines.
- Proofread documents to identify errors in grammar, syntax, punctuation and spelling.
- Utilized various writing styles to cater to different audiences and platforms.
- Analyzed qualitative and quantitative data from surveys, interviews, focus groups.
Rotation Executive Trainer
Ibex
Islamabad
05.2023 - 12.2023
- Developed and delivered training programs for new customer support staff.
- Documented best practices related to customer service operations and shared them across teams.
- Developed a comprehensive onboarding program for new hires in the customer support department.
- Organized workshops on topics such as communication skills, conflict resolution, and problem-solving techniques.
- Planned and delegated group and individual work assignments to trainees.
- Maintained detailed records of training sessions and participant progress.
- Monitored employee progress, offering constructive feedback for improvement.
- Completed time-sensitive writing assigned on short notice and consistently met deadlines.
Customer Service Specialist
Allstate Insurance Company
Islamabad
11.2022 - 04.2023
- Achieved the highest customer satisfaction scores in both cities by assisting clients with inquiries, providing policy information, processing claims, making quotes, clarifying policy details, and guiding customers through the insurance process.
- Processed refunds, returns, and exchanges efficiently, adhering to company policies and procedures.
- Followed up with customers post-transaction to ensure their satisfaction and address any concerns.
- Investigated escalated customer complaints, utilizing problem-solving skills to identify root causes of issues.
- Conducted outbound follow-up calls to follow up on surveys, and explore additional business opportunities.
- Collaborated with cross-functional teams to achieve company goals, and deliver outstanding service.
Customer Support Specialist
Square Trade US
05.2022 - 10.2022
- Responded to customer emails and phone calls with professionalism, courtesy, and speed.
- Investigated and resolved customer complaints related to product quality or service, ensuring satisfaction.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Maintained comprehensive knowledge of company products, services, policies, and procedures.
- Developed innovative strategies to enhance the customer experience with our products and services.
- Collaborated closely with sales and marketing teams to swiftly and effectively resolve complex customer issues.
Event Manager/Communications and Social Media Manager
Horticultural Society, GC University
Lahore
03.2019 - 04.2021
- Planned travel arrangements for speakers or VIPs attending the event.
- Provided support to attendees before, during, and after the event as needed.
- Oversaw all aspects of event production from conception through completion.
- Researched potential locations for upcoming events.
- Created detailed timelines for the execution of each event.
- Served as point of contact for persons responsible for responding to inquiries about events.
- Maintained relationships with existing partners while cultivating new ones.
- Coordinated with virtual teams to oversee the delivery of materials for events.
Joint Secretary & Multimedia Manager
Biological Society, GC University
Lahore
01.2017 - 01.2021
- Planned and organized workshops and seminars.
- Technical report writing to ensure the conclusion of events and share the report on social media platforms.
- Updated contact lists on a regular basis; created new contact lists as needed.
- Performed data entry into computer systems and ensured accuracy of all entered information.
- Assisted with special projects or tasks related to departmental functions as needed.
- Answered incoming phone calls, responded to inquiries, and transferred calls as needed.
- Ordered office supplies to purchase items and maintain appropriate levels.
Organizing Committee Member
International Conference, GC University
Lahore
01.2018 - 12.2018
- Hosting sessions
- Stage and multimedia management
- Overall supervision of the events
- Preparing timelines for the conference beforehand
- Technical report writing
Associate Editor
Scientific Ravi, 2018, GC University
Lahore
02.2017 - 02.2018
- Conducting interviews with The Plant Scientists worldwide.
- Collaborated with editor-in-chief to determine journal content and topics of special issues.
- Researched industry topics to ensure accuracy in editorial content.
- Managed editorial calendar and ensured timely publication of all content pieces.
- Uploaded digital images for editing, archiving and electronic transmission.
- Implemented fact-checking protocols to uphold the integrity and accuracy of all content.
- Proofread copy to detect and correct errors in spelling, punctuation and syntax.
Education
Master of Science - M.Phil. Biotechnology
GC University
Lahore, PK11-2021
Bachelor of Science - BS Honors Botany
GC University
Lahore, PK01-2019
Skills
- Sales training
- Cross-functional team leadership
- Market Research
- Effective Time Management
- Strong communication
- Strategy Development and Execution
- Proofreading
- Promotional marketing and advertising
- Editing and proofreading
- Technical writing
- Creative writing
- Research proficiency
- Research writing
- E-learning development
- Analytical thinking
- Accuracy and precision
Accomplishments
International Publications:
- Nawaz K, Qadoos K, Haq IU, Feng Y, Mukhtar H, Huang R, Jiang K. Effect of pretreatment strategies on halophyte Atriplex crassifolia to improve saccharification of lignocellulose residues. Frontiers in Bioinformatics. 2023 Feb 21;11:1154424. DOI:10.3389/fbioe.2023.1154424. PMID: 36860970; PMCID: PMC9959872.
- Qadoos K., Nawaz A., Mukhtar H., (2022). Advances in Lignocellulose Biomass Pretreatment Strategies. In: Toppozhattas, A. (eds) Advanced Energy Technologies and Systems I. Studies in Systems, Decision and Control, vol 375. Springer, Cham. https://doi.org/10.1007/978-3-030-85746-2_4
References
References available upon request.
Timeline
Rotation Executive Trainer
Ibex
05.2023 - 12.2023
Customer Service Specialist
Allstate Insurance Company
11.2022 - 04.2023
Customer Support Specialist
Square Trade US
05.2022 - 10.2022
Event Manager/Communications and Social Media Manager
Horticultural Society, GC University
03.2019 - 04.2021
Organizing Committee Member
International Conference, GC University
01.2018 - 12.2018
Associate Editor
Scientific Ravi, 2018, GC University
02.2017 - 02.2018
Joint Secretary & Multimedia Manager
Biological Society, GC University
01.2017 - 01.2021
Content Writer/Research Writer/Freelancer
Upwork, Fiverr, Uvocorp
03.2015 - 01.2025
Master of Science - M.Phil. Biotechnology
GC University
Bachelor of Science - BS Honors Botany
GC University
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