Khadija Muzaffar
Client Relation Manager
Islamabad
Summary
Proven Client Relation Manager at HRSG, adept in leveraging Project Management and Customer Retention skills to foster long-term partnerships, achieving a significant reduction in client churn. Excelled in utilizing CRM software to enhance client satisfaction and drive sales opportunities, demonstrating a commitment to delivering tailored solutions and outstanding service.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Client Relation Manager
HRSG
10.2021 - Current
- Build and maintain strong relationships with clients to ensure long-term partnerships.
- Understand client needs, goals, and expectations to deliver tailored solutions.
- Develop and implement client retention strategies to minimize churn.
- Manage client communications, resolving issues promptly and professionally.
- Identify opportunities to upsell or cross-sell services.
Education
Master of Science - Information Security
Comsats University
Islamabad, Pakistan 04.2001 -
Bachelor of Science - Computer Science
Iqra University
Islamabad, Pakistan 04.2001 -
Skills
Project Management
Microsoft Office Suite
Customer Retention
Account Management
Java
C
Python
SQL
Power BI
TensorFlow, and Keras
CRM Software
Lead Generation
Sales proficiency
Customer Service
Time Management
Certification
Artificial Intelligence
Timeline
Artificial Intelligence
02-2024
Business Intelligence
09-2023
Client Relation Manager
HRSG
10.2021 - Current
Master of Science - Information Security
Comsats University
04.2001 -
Bachelor of Science - Computer Science
Iqra University
04.2001 -
Similar Profiles
Jemellee SeletariaJemellee Seletaria
Talent Management Consultant at HRSGTalent Management Consultant at HRSG
Zeeshan HashmiZeeshan Hashmi
Head IT Infrastructure at HRSGHead IT Infrastructure at HRSG
Hamza JavedHamza Javed
Associate HR Service Delivery at HRSG SSPAssociate HR Service Delivery at HRSG SSP