Khadija Hassan
Customer Service Agent
Lahore
Summary
Devoted to staying efficient through long hours of work with excellent customer service and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Traffic Assistant
Gerry's Dnata
Lahore
09.2021 - 03.2023
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
Admission Manager
Aeroline Institute Of Aviation Studies
Lahore
01.2018 - 09.2021
- Managed admissions department employees and office functions.
- Integrated technology into instructional processes to support student success.
- Maintained detailed calendar of interviews, meetings and phone calls.
- Interviewed potential students in person and by phone before potential acceptance.
- Tracked student attendance, participation and performance.
- Answered challenging enrollment questions and handled special student cases.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Internship Student
Civil Aviation Authority Pakistan
Lahore
01.2020 - 02.2020
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
Internship Student
Shaheen Airport Services
Lahore
09.2019 - 10.2019
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility
- Assisted passengers at ticket counter and gate areas by checking baggage, issuing tickets, assigning seats and booking alternative flights.
- Verified names on passenger manifest and passenger ticket stamps to authorize airplane boarding.
- Used public address system to make announcements
- Responded to transportation questions and requests for information from children and parents.
Education
Intermediate - Computer Science
Concordia Colleges
Allama Iqbal Town Lahore 09.2015 - 08.2017
Matriculation - Computer, Physics, Chemistry
Allied Schools
Sabzazar Lahore 04.2013 - 07.2015
Skills
Administrative support
Long-haul driving
Excellent Communication
Training and Development
ALTEA SOFTWARE Expertise
Effective team building
Leadership and team building
C Language programing
Time management
Accomplishments
PUNJAB OLYMPICS 2017
Silver medalist in IN ROWING
First position in TUG OF WAR
NATIONAL GRAMMAR SCHOOL SPORTS FEST 2017
First position in BADMINTON
Timeline
Traffic Assistant
Gerry's Dnata
09.2021 - 03.2023
Internship Student
Civil Aviation Authority Pakistan
01.2020 - 02.2020
Internship Student
Shaheen Airport Services
09.2019 - 10.2019
Admission Manager
Aeroline Institute Of Aviation Studies
01.2018 - 09.2021
Intermediate - Computer Science
Concordia Colleges
09.2015 - 08.2017
Matriculation - Computer, Physics, Chemistry
Allied Schools
04.2013 - 07.2015