Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic
Kazi Ajab Khan

Kazi Ajab Khan

Customer Success/Finance/Sales
Islamabad

Summary

Results-driven professional with a proven track record of building and nurturing key relationships to drive customer success and revenue growth. Expertise in managing financial operations and leading international sales initiatives. Adept at strategic problem-solving and execution to enhance organizational efficiency and deliver measurable results.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Customer Success Manager - Enterprise

MOTIVE
02.2025 - 03.2025

⦁ Collaborate with internal partners (e.g., sales, legal, finance) to efficiently process deals from initiation to completion.

⦁ Act as the primary point of contact with external lending partners, providing all necessary information and documentation required for deal approval and funding.

⦁ Develop and maintain all required deal documentation, ensuring accuracy and completeness for both internal order management and external lending partners. This includes preparing contracts, financial summaries, and other relevant paperwork.

⦁ Communicate effectively, both internally and externally, regarding deal strategy, process explanations, and financial information. Provide regular updates to stakeholders on deal status and progress.

Senior Finance Operations Analyst

Motive
05.2024 - 01.2025
  • Company Overview: Motive, ex KeepTruckin builds technology to improve the safety, productivity and profitability of businesses that power the Physcial Economy
  • Consult with internal partners to process deals
  • Work with external lending partners to provide the necessary information & documentation
  • Develop the necessary documents per deal to ensure order management & lending partners have the requisite materials they need to process the deal
  • Communicate internally & externally on strategy, process explanation, and financial information relevant to the deal
  • Motive, ex KeepTruckin builds technology to improve the safety, productivity and profitability of businesses that power the Physcial Economy

Senior Customer Success Manager - SMB

Motive
10.2022 - 04.2024

⦁ Collaborate with internal partners (e.g., sales, legal, finance) to efficiently process deals from initiation to completion.

⦁ Act as the primary point of contact with external lending partners, providing all necessary information and documentation required for deal approval and funding.

⦁ Develop and maintain all required deal documentation, ensuring accuracy and completeness for both internal order management and external lending partners. This includes preparing contracts, financial summaries, and other relevant paperwork.

⦁ Communicate effectively, both internally and externally, regarding deal strategy, process explanations, and financial information. Provide regular updates to stakeholders on deal status and progress.

Customer Success Manager - SMB

Motive
05.2021 - 09.2022

⦁ Collaborate with internal partners (e.g., sales, legal, finance) to efficiently process deals from initiation to completion.
⦁ Act as the primary point of contact with external lending partners, providing all necessary information and documentation required for deal approval and funding.
⦁ Develop and maintain all required deal documentation, ensuring accuracy and completeness for both internal order management and external lending partners. This includes preparing contracts, financial summaries, and other relevant paperwork.
⦁ Communicate effectively, both internally and externally, regarding deal strategy, process explanations, and financial information. Provide regular updates to stakeholders on deal status and progress.

International Sales & Account Manager

Sphere Exhibits Malaysia Subsidiary of SPH
10.2019 - 09.2020
  • Company Overview: International Trade and Development
  • Worked on Project BuildTech Asia 2020 Singapore/Jakarta Exhibition Events
  • Targeted multi-national companies and startups that would exhibit their products at the largest technological exhibition event in SEA
  • Provided excellent customer service to the existing and newly onboarded clients and focused on building long-term client relationships and loyalty
  • Be in daily touch with the clients to explain the procedure of exhibiting and answering any questions and sort out any problems that arose for the clients in a timely manner
  • International Trade and Development

International Sales & Account Manager

Primary Track Sdn Bhd
10.2018 - 09.2019
  • Company Overview: Manufacturing of Packed Palm Oil for Export
  • Developing the customer relationship between existing clients by providing excellent customer service
  • Sorting any issues that arose with sales during the shipping process from the time customer placed the order till the time they received it
  • Managing the logistics of the company, booking low freight on weekly basis and arranging for haulage on a daily timely basis
  • Diversified the market portfolio to more than 3 countries, and increased sales by more than 200% by onboarding new clients
  • Manufacturing of Packed Palm Oil for Export

International Sales & Account Manager

Sarafiah Natural Resources Sdn Bhd
01.2016 - 09.2018
  • Company Overview: Manufacturing of Packed Palm Oil for Export
  • Developing long-term customer relationship between existing and new clients by providing excellent customer service
  • Sorting any issues that arose with sales during the shipping process from the time customer placed order till the time they received it
  • Developed customers and exported to different markets like China, Mongolia, Yemen, Rwanda, Tanzania and increased sales by more than 400% by onboarding new clients
  • Managed the Logistics for the company, also was involved in the bookings, handling of the freight, and as well as the haulage, pickup and drop off of containers on a timely daily manner
  • Manufacturing of Packed Palm Oil for Export

Sales Associate/Manager

Fonextras
09.2013 - 08.2015
  • Company Overview: Mobile Accessories and Repairs
  • Managed the stock and kept a record for it on a daily basis for 4 kiosks under me
  • Sold mobile accessories such as covers, cases, as well as booked the repair of the mobile phones
  • Handled a team of six people under me with care, dedication, and motivation, so that my team's performance was maximized
  • Helped customers out with queries regarding their phone cases and mobile repairs and solving customers issues that might arise with previous sales/repairs
  • Developed long-term relationships with ongoing customers through excellent customer service and rapport building
  • Mobile Accessories and Repairs

Customer Service Associate

Paradise Electronics
09.2010 - 08.2011
  • Company Overview: Consumer Electronics
  • Answering incoming calls and emails in an efficient manner
  • Identifying customer questions, concerns, and overall needs
  • Providing accurate answers and solutions to customer queries
  • Addressing customer complaints in a compassionate and patient manner
  • Helping sales team generate leads, identifying potential leads and forwarding to sales reps
  • Developing professional relationships with ongoing customers through excellent customer service and rapport building
  • Following-up with callers on complaint and/or question resolution status
  • Collaborating with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
  • Consumer Electronics

Education

MBA - Marketing/Business Management

University of Wales Trinity Saint David
Kuala Lumpur
11.2018 - 05.2020

BA (HONS) - International Business Management

University of Northumbria At Newcastle
Newcastle
09.2012 - 06.2015

Skills

  • SALESFORCE

  • Catalyst

  • Relationship building ability

  • Skilled in long-term client relationships

  • Consistent achievement of sales growth goals

  • Effective problem solver

  • Adept at problem-solving and negotiation

Certification

Customer Service Foundations, LinkedIn, 05/01/21

Accomplishments

  • To have travelled more than 25 countries
  • Experience interacting and building relationships with people from different cultures/backgrounds

Timeline

Customer Success Manager - Enterprise

MOTIVE
02.2025 - 03.2025

Senior Finance Operations Analyst

Motive
05.2024 - 01.2025

Senior Customer Success Manager - SMB

Motive
10.2022 - 04.2024

Customer Success Manager - SMB

Motive
05.2021 - 09.2022

International Sales & Account Manager

Sphere Exhibits Malaysia Subsidiary of SPH
10.2019 - 09.2020

MBA - Marketing/Business Management

University of Wales Trinity Saint David
11.2018 - 05.2020

International Sales & Account Manager

Primary Track Sdn Bhd
10.2018 - 09.2019

International Sales & Account Manager

Sarafiah Natural Resources Sdn Bhd
01.2016 - 09.2018

Sales Associate/Manager

Fonextras
09.2013 - 08.2015

BA (HONS) - International Business Management

University of Northumbria At Newcastle
09.2012 - 06.2015

Customer Service Associate

Paradise Electronics
09.2010 - 08.2011
Kazi Ajab KhanCustomer Success/Finance/Sales