Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Kashif Rehman

Logistics Operation
Karachi, Sindh,SD
Kashif Rehman

Overview

16
years of professional experience
4
years of post-secondary education

Work History

City Manager
8 2023 - Current

Job overview

  • Developed and executed strategic plans for cost-saving logistics operations
  • Identified growth opportunities, enhancing service delivery and driving expansion
  • Oversaw transportation, warehousing, and inventory for compliance and efficiency
  • Monitored KPIs, implementing corrective measures for improved performance
  • Collaborated cross-functionally, streamlining processes for enhanced productivity
  • Provided strong leadership, fostering high-performance logistics teams
  • Delivered coaching and training, promoting skill development and teamwork
  • Cultivated a positive work culture, ensuring employee satisfaction and retention.

Operation Excellence Manager
12.2019 - 07.2023

Job overview

  • Launched a project that allows sellers to use their own packaging for dispatching
  • As a result, 40% of the sellers have opted to utilize their own packaging, significantly improving their ability to process packages on time
  • Lead the Implementing a self-scanning project at our hubs, enabling sellers to scan their packages themselves during drop-off
  • This initiative has resulted in 85% of the sellers successfully meeting the Service Level Agreement (SLA) for package fulfillment
  • As part of our efforts to enhance the DarazMall channel, we have recently removed 350 sellers from the platform through a comprehensive seller cleanup activity
  • Manage, mentor, and participate in the career development of the Operations Excellence team
  • Monitor seller-level cancellation and other operational KPIs and create action plans accordingly, to improve them.

Assistant Manager Sort
02.2018 - 11.2019

Job overview

  • Successfully led the 11.11 Campaign with 184k items processed within 24 hours, maintaining zero losses
  • Implemented 5S methodology, enhancing efficiency and organization across operations
  • Managed daily operations of Sortation center, Middle mile Line haul, Last mile dispatches, and Reverse Logistics within business SLA, coordinating with 3PL partners and providing dashboard reporting to Daraz Group HOD on KPIs & Backlogs.

Team Lead
06.2016 - 01.2018

Job overview

  • Leading a team of 6 employees for NETWORK HUB
  • Manage all the shipments received from Outbound and routing over to Fleet/3PLS
  • Manage the process of all RTV within the given SLA.

Documentation Officer
06.2015 - 05.2016

Job overview

  • Maintaining data of all RPOs, DRS, and POs
  • Coordinating with the finance team for recon and vendor payments
  • Handling kamyu shipments.

Customer Care Representative
05.2012 - 05.2016

Job overview

  • Inform clients about procedures, address inquiries, and provide information
  • Maintain and enhance quality standards, recommend improvements in procedures
  • Resolve issues, explore solutions, and escalate unresolved problems
  • Fulfill requests and transactions promptly.

Supply Chain Executive
09.2010 - 11.2011

Job overview

  • Inform clients about procedures, address inquiries, and provide information
  • Maintain and enhance quality standards, recommend improvements in procedures
  • Resolve issues, explore solutions, and escalate unresolved problems
  • Fulfill requests and transactions promptly.

Customer Support Executive
05.2008 - 05.2010

Job overview

Education

SZABIST

MA Education
01.2019 - 04.2023

University Overview

  • Launched a project that allows sellers to use their own packaging for dispatching. As a result, 40% of the sellers have opted to utilize their own packaging, significantly improving their ability to process packages on time.
  • Lead the Implementing a self-scanning project at our hubs, enabling sellers to scan their packages themselves during drop-off. This initiative has resulted in 85% of the sellers successfully meeting the Service Level Agreement (SLA) for package fulfillment.
  • As part of our efforts to enhance the DarazMall channel, we have recently removed 350 sellers from the platform through a comprehensive seller cleanup activity.
  • Manage, mentor, and participate in the career development of the Operations Excellence team.
  • Monitor seller-level cancellation and other operational KPIs and create action plans accordingly, to improve them.

Skills

Operations Management

Languages

Urdu
English

Timeline

Operation Excellence Manager
12.2019 - 07.2023
SZABIST
MA Education
01.2019 - 04.2023
Assistant Manager Sort
02.2018 - 11.2019
Team Lead
06.2016 - 01.2018
Documentation Officer
06.2015 - 05.2016
Customer Care Representative
05.2012 - 05.2016
Supply Chain Executive
09.2010 - 11.2011
Customer Support Executive
05.2008 - 05.2010
City Manager
8 2023 - Current

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Kashif RehmanLogistics Operation