Kashif Iqbal
Manager PMO
Islamabad,Capital
Summary
Talented manager with expert team leadership, planning, and organizational skills developed throughout a successful career. Equipping employees to handle daily functions and meet customer needs independently is a seamless process. As a diligent trainer and mentor, possessing exceptional management abilities and a results-driven approach. Collaborating with coworkers to promote an engaged and empowering work culture is a priority. Building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings is a documented strength. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations, consistently staying ahead of the curve. Analytical approach to business planning and day-to-day problem-solving sets apart as a talented leader.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Manager PMO USF Fixed Projects
PTCL Group
Islamabad, Pakistan, Capital
4 2022 - Current
- Ensure smooth execution of Projects (from Planning, Execution to Completion)
- Monitoring of USF Projects as per Service Subsidy Agreement (SSA/SLA)
- Finalizing Project Implementation Plan & Responsibility Assignment Matrix with Vendors
- Project Kick-Off meeting
- Ensure timely Support to all stakeholders (i.e Project/field team, vendor, procurement, IP core & planning) till completion of the project
- Project and team member performance tracking to quickly overcome any mistake or delay
- Identification of any risk and take corrective action
- Maintained open communication by presenting regular updates on project status to customers
- Managed vendors needed to accomplish the project goals
- Reporting to management on project budget, progress, and technical problems
- Quality assurance testing on new installations
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals
- Process the Amendment, Extension of Timeline, Change Route cases
- Manage Technical Audit
- Timely PAT conduct & PAC/FAC issuance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Manager (Technical Support)
Pakistan Telecommunication Company Limited (PTCL)
Islamabad, Pakistan, Capital
10.2016 - 01.2022
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional, organized, and safe environment for employees and patrons
- Support services management and Technical support to Field teams for Corporate & Digital Services
- Written and verbal communication with corporate customers
- Timely response to Queries/complaints within due time
- Rectification of faults in minimum time (as per SLA)
- SLA Vetting (Technical Part)
- Close coordination with all Technical/Business teams
- Follow-up with all stakeholders for timely rectification of corporate faults
- Reduce turnaround time to provide competitive solution.
Senior Engineer (RRU-I) Islamabad
Pakistan Telecommunication Company Limited (PTCL)
Islamabad, Pakistan, Capital
10.2013 - 10.2016
- Developed and implemented proactive maintenance practices
- Adhered to timelines to meet quality assurance targets
- Assessed scope and requirements to assist with project design determinations
- Promoted teamwork and demonstrated effective communication skills to improve collaboration
- Identified needed parts to keep equipment in top operating condition
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Submission of Feasibility for provisioning of digital services (Corporate, B2B)
- As Service Delivery Manager, ensure Deployment and delivery of services as per SLA
- Ensuring speedy rectification of faults & outages (as per SLA)
- Follow-up with field teams for Fault rectification of all corporate/ digital services (B2B) in North Zone Follow-up with BCA & Finance for timely allocation of budget to deliver services to corporate customers within targeted timeline
- Written and verbal communication with corporate customers regarding their complaints and queries
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Determined equipment failure root cause and implemented solutions.
- Manage day-to-day working of Corporate Desk North
- Arrange site access/permission to PTCL field teams as well as 3RD party (business partners)
- Relations with suppliers (vendors)
- Monitored employee performance to keep projects on task
- Controlled project costs by approving expenditures.
- Ownership of all Corporate/Digital services-related issues at Zonal level
- Consolidation & Submission of reports to senior management
- Manage day-to-day work of Corporate Desk North
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on same page and working toward established business goals
- Managed and motivated employees to be productive and engaged in work
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Assisted in organizing and overseeing assignments to drive operational excellence
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager (Rapid Response Unit) Islamabad
Pakistan Telecommunication Company Limited (PTCL)
Islamabad, Pakistan, Balochistan
05.2012 - 10.2013
- Technical support to field teams for Corporate / Digital Services (B2B)
- Close coordination with all Technical/Business teams
- Field visits for Joint testing
- Improved customer satisfaction by addressing and resolving complaints promptly
- Rectification of Corporate faults as per signed SLA
- Corporate Product Ownership (B2B) and After Sales Support (fault rectification)
- Customer Relationship Management
- Submission of reports to management on assigned tasks & daily activities
- Vendor Management
- Team Management
- Team Building.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong working relationships with staff, fostering positive work environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Master of Science (M.S) in Management Science, Technology Development & Innovation, Management of Technology, Foundations of Business Intelligence, Advanced Quantitative Techniques - Technology Management
01.2016 - 05.2020
- Final Grade: 3.4 / 4.0
- Website: https://www.iiu.edu.pk/
- Thesis: Impact of Cyber Security and Policy & Regulation on E-Government Maturity with Mediating Effect of E-Participation
Bachelor of Technology (Hon's) in Electronics - Electronics
01.2009 - 04.2011
Website: https://preston.edu.pk/
Bachelor of Technology (Pass) in Electronics -
01.2006 - 05.2008
Website: https://preston.edu.pk/
Diploma of Associate Engineer (DAE) in Telecommunication Technology Telecom - Telecommunication Technology
01.2002 - 04.2006
Skills
Project Management
Affiliations
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management & problem-solving skills. Professional Specialist and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Workaddress
WS # 26, Block C3, PTCL HQ Sector G-8/4, Islamabad, 44000, Pakistan
Personal Information
- Date of Birth: 03/13/81
- Nationality: Pakistani
Languages
Punjabi
Proficient
C2
Urdu
Proficient
C2
Hindi
Proficient
C2
English
Advanced
C1
Certification
Certified Lean Six Sigma Green Belt
Timeline
Certified Lean Six Sigma Black Belt
12-2023
Certified Lean Six Sigma Green Belt
08-2023
Manager (Technical Support) - Pakistan Telecommunication Company Limited (PTCL)
10.2016 - 01.2022
International Islamic University (IIU) - Master of Science (M.S) in Management Science, Technology Development & Innovation, Management of Technology, Foundations of Business Intelligence, Advanced Quantitative Techniques, Technology Management
01.2016 - 05.2020
Senior Engineer (RRU-I) Islamabad - Pakistan Telecommunication Company Limited (PTCL)
10.2013 - 10.2016
Assistant Manager (Rapid Response Unit) Islamabad - Pakistan Telecommunication Company Limited (PTCL)
05.2012 - 10.2013
Preston University Kohat (Islamabad Campus) - Bachelor of Technology (Hon's) in Electronics, Electronics
01.2009 - 04.2011
Preston University Kohat (Islamabad Campus) - Bachelor of Technology (Pass) in Electronics,
01.2006 - 05.2008
Foundation Institute of Technologies & Management (TFITM) - Diploma of Associate Engineer (DAE) in Telecommunication Technology Telecom, Telecommunication Technology
01.2002 - 04.2006
Manager PMO USF Fixed Projects - PTCL Group
4 2022 - Current
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