Driving
Hi, I’m
KASHIF AHMED
Manager IT Support & Services
Karachi
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
27
years of professional experience
16
Certifications
3
Languages
Work History
Martin Dow Marker LtdKarachi
Manager IT Support
04.2018 - Current
Job overview
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
Merck (Private LimitesKarachi
BT Business Partner
04.2016 - 04.2018
Job overview
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
- Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Collaborated with colleagues and support staff to maximize team efficiency.
Martin Dow Marker LimitedKarachi
IS Business Partner
12.2016 - 02.2018
Job overview
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Prepared and presented reports on status of projects and initiatives.
- Negotiated contracts with partners to give equitable terms to all parties.
Merck (Private) LimitedKarachi
IS Business Partner
09.2015 - 07.2016
Job overview
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Negotiated contracts with partners to give equitable terms to all parties.
Merck (Private) LimitedKarachi
IT Specialist Applications
08.2013 - 08.2015
Job overview
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Performed server backups and changed and replaced backup tapes daily.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Merck (Private) LimitedKarachi
Assistant Manager IT
07.2001 - 07.2013
Job overview
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and maintained technology and software budget.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Communicated regularly with customers concerning data exchange and technology integration.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Merck (Private LtdKarachi
System Administrator
04.2000 - 06.2001
Job overview
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Monitored temperature and power draw to immediately detect faults and failures.
A D Marker (Pvt) LtdKarachi
System Operator
06.1996 - 03.2000
Job overview
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Monitored system and application availability and performance information to support efficient operation.
Education
Allama Iqbal Open University
Bachelor of Arts from Computer Science & English
AT&T/NCR Education CenterKarachi
No Degree from Computer And Information Sciences
04.2001
YMCA Technical InstituteKarachi
No Degree from Diploma Associate Engineering Electrical
04.2001
Skills
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Accomplishments
- Effective Business Negotiations
- Pakistan Society for Training & Development
- Effective Communications
- Pakistan Society for Training & Development
- Business Writing
- Pakistan Society for Training & Development
- Persuasion & Influence
- Pakistan Society for Training & Development
- Feed Forward
- Pakistan Society for Training & Development
- ACHIEVEMENTS :
- ISO56K
- Acknowledgment by MD & CFO for Extraordinary Efforts within the Project
- Sales Conference
- Organized 5 Sales Conferences of 800+ colleagues
- 2 International i.e in Thailand & Dubai
- 3 Local i.e in Pakistan
- CCTV
- Conducted CCTV project all locations of company with Honeywell Authorized distributor
Additional Information
- Supporting all business functions i.e. Healthcare, Life Sciences & Performance Material for any sort of needs/requirements. In form of Hardware, Software Development or any other support. Coordinate with Application, Infrastructure & End User Support teams for timely resolution and provide best available solutions. Authorized Quality Assurance personnel from Pakistan to approve all RFC (Request for Change) documents of BT (Business Technology) for all local changes done by Application, Infra or EUS teams. Attend weekly meetings and represent Pakistan. Preparation of Budgets & Forecast for Business Technology Monthly financial reporting of Business Technology EVA development & support Was involved in Designing, Development & Support of all Oracle, ASP & Lotus Notes based In-house developed applications. Active System’s: IVANTI Implementation at all locations
Certification
Active Server Pages
Interests
Mobile Phones
Timeline
Google IT Support
10-2023
System Administration & IT Infrastructure
07-2023
Operating System & You: Becoming a Power User
05-2023
The Bits & Bytes of Computer Networking
03-2023
Technical Support Fundamentals
12-2022
IT Service Skill Front Management Associate
04-2021
Foundations of Business & Entrepreneurship
04-2021
CCNA: Switching, Routing and Wireless Essentials
04-2021
CCNA: Enterprise Networking, Security, and Automation
04-2021
Manager IT Support
Martin Dow Marker Ltd
04.2018 - Current
IS Business Partner
Martin Dow Marker Limited
12.2016 - 02.2018
Effective Business Negotiations
09-2016
Feed Forward
07-2016
BT Business Partner
Merck (Private Limites
04.2016 - 04.2018
IS Business Partner
Merck (Private) Limited
09.2015 - 07.2016
Persuasion & Influance
04-2015
Effective Communication Skills
10-2014
Business Writing
10-2014
IT Specialist Applications
Merck (Private) Limited
08.2013 - 08.2015
Oracle Developer Track 10g
10-2010
Active Server Pages
06-2008
Assistant Manager IT
Merck (Private) Limited
07.2001 - 07.2013
AT&T/NCR Education Center
No Degree from Computer And Information Sciences
04.2001
YMCA Technical Institute
No Degree from Diploma Associate Engineering Electrical
04.2001
System Administrator
Merck (Private Ltd
04.2000 - 06.2001
System Operator
A D Marker (Pvt) Ltd
06.1996 - 03.2000
Allama Iqbal Open University
Bachelor of Arts from Computer Science & English
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