Esa soft
KARRAR HAIDER
GUEST CARE MANAGER
Islamabad
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over Four years of industry experience.
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over Four years of guest service experience in hospitality industry.
Friendly guest service professional offering four years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in Management roles with training in Dynamics 365. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Guest Care Manager
Cheezious , Pakistan
06.2023 - 02.2024
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Recommended hotel services or amenities that guest may find useful.
- Greeted guests upon arrival and offered assistance.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Fostered safe lodging environment with reliable and effective security services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Developed and implemented promotional strategies to increase occupancy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Created and managed accurate occupancy forecasts and budgets.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
Cashier
Cheezious , Pakistan
06.2021 - 04.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Operated cash register to record transactions accurately and efficiently.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Dispatcher
Cheezious , Pakistan
04.2021 - 07.2022
- Directed dispatching, routing, and tracking of fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with delivery boys and personnel to Coordinate timely delivery of Food.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, Riders and other personnel to encourage professional relationships and promote respect.
- Minimized cost of operations by optimizing routes for Riders to align with budget.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with riders to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Developed and implemented customer service policies and procedures.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Call Center Representative
Cheezious , Pakistan
03.2019 - 05.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
Education
Fsc Pre-Medical - Chemistry , Biology , Physics
Islamabad Model College For Boys
I-10/1Islamabad 04.2001 -
Matriculation - Chemistry , Biology , Physics
Albadar Science School
Rawalpindi 04.2001 -
Skills
Sales and Upselling
undefinedSoftware
Microsoft Dynamics 365
Anydesk
Ammyadmin
Blink co
Interests
3D Animations
Reading Books
Watching English Movies
Crypto Trading
Digital Marketing
Sports
Contents writing
Creating and Publishing of Written Contents for a Variety of Purposes, including Marketing, Education, And Entertainment.
Timeline
Guest Care Manager
Cheezious , Pakistan
06.2023 - 02.2024
Cashier
Cheezious , Pakistan
06.2021 - 04.2023
Dispatcher
Cheezious , Pakistan
04.2021 - 07.2022
Call Center Representative
Cheezious , Pakistan
03.2019 - 05.2020
Fsc Pre-Medical - Chemistry , Biology , Physics
Islamabad Model College For Boys
04.2001 -
Matriculation - Chemistry , Biology , Physics
Albadar Science School
04.2001 -
Similar Profiles
Muhammad ZeeshanMuhammad Zeeshan
Delivery Support Executive at Cheezious PakistanDelivery Support Executive at Cheezious Pakistan
IBTISAR HUSSAINIBTISAR HUSSAIN
Crew Member at CheeziousCrew Member at Cheezious
Husnain YaqoobHusnain Yaqoob
Assistant Manager Budgeting & Reporting at LCI Pakistan (Formerly ICI Pakistan Limited)Assistant Manager Budgeting & Reporting at LCI Pakistan (Formerly ICI Pakistan Limited)