Summary
Overview
Work History
Education
Skills
References
Professional Development
Leadership Experience
Certification
Timeline
Generic

Kanza Javed

Thunder Bay

Summary

Dynamic professional with a proven track record at Ontario Public Service, excelling in multitasking and problem-solving. Adept at leveraging data analysis to enhance operational efficiency and drive strategic initiatives. Recognized for exceptional communication skills and leadership in high-pressure environments, ensuring optimal service delivery and stakeholder engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ambulance Communication Officer

Ontario Public Service
05.2024 - 11.2024
  • Answer and prioritize emergency calls, gathering critical information from callers.
  • Dispatch ambulance units efficiently, coordinating with other emergency services as required.
  • Operate and monitor communication systems, ensuring clear communication with all parties.
  • Maintain detailed records of all dispatch activities and prepare regular reports.
  • Provide pre-arrival instructions and support to callers, ensuring their safety and well-being.
  • Participate in training sessions and drills to maintain high levels of readiness and proficiency.
  • Adhere to all relevant laws, regulations, and protocols to ensure compliance and safety.

Media Account Consultant

Yellow Pages
03.2023 - 04.2024
  • Managed client accounts, resolving issues, and ensuring client satisfaction.
  • Developed and implemented strategic marketing campaigns to drive sales and revenue.
  • Utilized data analysis to optimize campaign performance and improve ROI.

Marketing Manager

B to C Connections
05.2021 - 02.2023
  • Led a team in developing and executing marketing strategies to reach target audiences.
  • Conducted market research and analyzed trends to identify opportunities for growth.
  • Implemented customer feedback mechanisms to enhance service offerings and customer satisfaction.

Customer Service Representative

S&P Data
03.2021 - 02.2023
  • Provided exceptional customer service, resolving inquiries and concerns promptly and courteously.
  • Managed high call volumes effectively while maintaining professionalism and accuracy.
  • Collaborated with cross-functional teams to improve processes and streamline operations.

Communication Manager

Eco Seal
12.2016 - 12.2021
  • Oversaw internal and external communications, including press releases, newsletters, and social media.
  • Developed communication strategies to promote environmental initiatives and engage stakeholders.
  • Coordinated events and campaigns to raise awareness and support for sustainability efforts.

Education

Masters - Remote Sensing & GIS

COMSATS University Islamabad

Bachelors - Environmental Sciences

University of Veterinary & Animal Sciences Lahore

Skills

  • Multitasking and organization
  • Problem solving
  • Attention to detail
  • Communication and interpersonal skills
  • Decision-making
  • Leadership and team management
  • Data analysis and strategic planning
  • Customer service excellence
  • Software proficiency
  • Stakeholder engagement

References

Available upon request.

Professional Development

  • Completed Restricted Radio Operator Certification
  • Presented abstract at Australasian Groundwater Water Conference on communications in collaborative inquiry.
  • Attended Asia Pacific Youth Exchange program, fostering cross-cultural understanding.
  • Participated in Creating Greener Narratives summer school at Bath Spa University.
  • Completed global environmental issues summer school at Asian Institute of Technology.

Leadership Experience

  • Best Sales Representative, recognized for revenue generation and customer relationship management.
  • First Position in ACU-organized Summer School on global environmental issues.
  • President of the Society for Conservation of Environment and Nature.

Certification

  • Best Sales Representative, recognised for revenue generation and customer relationship management.
  • First Position in ACU-organized Summer School on global environmental issues.
  • President of the Society for the Conservation of the Environment and Nature

Timeline

Ambulance Communication Officer

Ontario Public Service
05.2024 - 11.2024

Media Account Consultant

Yellow Pages
03.2023 - 04.2024

Marketing Manager

B to C Connections
05.2021 - 02.2023

Customer Service Representative

S&P Data
03.2021 - 02.2023

Communication Manager

Eco Seal
12.2016 - 12.2021

Masters - Remote Sensing & GIS

COMSATS University Islamabad

Bachelors - Environmental Sciences

University of Veterinary & Animal Sciences Lahore

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Kanza Javed